Commonwealth Care Alliance

Our Approach to Care

Our Approach to Care
At Commonwealth Care Alliance, we’re dedicated to providing quality, compassionate care that meets the unique needs of each member. We’ve developed a special approach to care that focuses on including members and their families in planning day-to-day and future care according to their wishes and beliefs. We help members improve their quality of life and stay in their home, a community home, or other setting that they choose.

We provide members with a complete range of care, including preventive care, medical visits and treatment, dental care, behavioral health care, durable medical equipment, and social services and supports. Each member has a dedicated care manager and care team that coordinates these services wherever the member needs them, whether at their home, in a medical office, or at other locations.

Our unique approach to care is based on:

Trusting, engaged relationships

  • Care teams earn members’ trust by being available day in and day out and by responding quickly to medical and social needs
  • Every member’s beliefs and preferences are valued and respected
  • Every member has a dedicated care manager to coordinate all aspects of their care plan
  • Comprehensive care planning looks out for both current and future needs

Addressing unmet needs

  • Care plans focus heavily on primary care and social services and supports
  • Care is delivered in interdisciplinary teams with clinical and nonclinical caregivers chosen to meet the member's needs
  • Care plans include behavioral care, help finding and using community resources, transportation to appointments, crisis support, care transition follow-up, and more

Transformative approach to care delivery

  • Person-centered care focuses on following members’ wishes and maintaining their independence and dignity
  • Home-based primary care for members who cannot get to a doctor’s office
  • Mobile integrated health program sends paramedics with behavioral health training on home visits when needed, reducing ER visits and hospitalizations
  • Community Crisis Stabilization Units care for members in a crisis, so they don’t have to be admitted to a hospital far from home
  • Life Choices Palliative Care program helps members receive compassionate end-of-life care according to their wishes
  • Opioid/Substance Use Disorder treatment program includes: continued engagement with members, including home visits, throughout treatment; protocol-driven evaluation and use of opioids in pain control; and increased interventions while reducing opioid use.

On this page