Getting Information
Commonwealth Care Alliance

Getting Information

Need more information?

Please see your Evidence of Coverage or Member Handbook for more information on our grievance, coverage determination, and appeals process.

Senior Care Options Evidence of Coverage

One Care Member Handbook

Have a question?

If you have questions about coverage determinations, exceptions, appeals, or grievances, you, your doctor, or your appointed representative may call us at 866-610-2273 (TTY 711).

Requesting a report on exceptions, appeals and grievances
You may request a report on the total number of grievances, appeals, and exceptions filed with Commonwealth Care Alliance's plans. To request this report, call our Member Services team at 866‑610‑2273 (TTY 711). We are available 8:00 a.m. to 8:00 p.m., 7 days a week.


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