One Care Training for Providers
Commonwealth Care Alliance

One Care Training for Providers

As you know, One Care: MassHealth plus Medicare (formerly known as the Duals Demonstration Project) is a joint federal and state demonstration program. It seeks to better serve dually eligible people in Massachusetts, ages 21-64, by managing and integrating the physical, behavioral health, and long-term care needs of this population.

As a network provider for One Care, you and your staff are required to complete a new healthcare training series designed to help you better meet the needs of future enrollees. The training can be completed online (see below).

The required provider training is separated into two distinct sections:

Part One: Trainings provided by UMass Medical School

Part one consists of healthcare trainings developed by UMass Medical School in conjunction with the One Care Plans and other stakeholders. Their goals are to focus on topics that provide foundational information on the One Care program, and to help improve healthcare quality through person-centered, coordinated care. Initial topics include:

  • Introduction to the Duals Demonstration
  • Contemporary Models of Disability (Independent Living, the Recovery Model, Self-Determination)
  • Cultural Competence •Americans with Disabilities Act (ADA) Compliance
  • Enrollee Rights

Other topics will be added as One Care is implemented and provider training needs are determined. Topics will be developed in cooperation with the One Care Plans, MassHealth, and other stakeholders.

To accommodate different learning styles, these healthcare training programs are offered via live and recorded webinars, self-paced online modules, and regional learning conferences. To learn more about all the training options available to you and how to enroll for your preferred option(s), visit the One Care Shared Learning for Plan and Providers*. UMass and the One Care Plans will coordinate the tracking of your participation in these training requirements.

In order to be counted as attending the healthcare training, you will need to follow a link provided at the end of the webinar to attest to completion of the training or complete an attestation at a learning conference.

You only need to complete training on a specific topic once. To help ease your administrative burden and time commitment as a network provider, the three One Care plans have worked with the University of Massachusetts Medical School and MassHealth to develop this single training program that coordinates the numerous federal and state training requirements for this program. Once you have completed specific training, you will receive a Certificate of Completion for your records.

Part Two: Commonwealth Care Alliance Training

Part two of the required training is more specific to your day-to-day work as a network provider with each One Care Plan with which you are contracted. This training includes topics in the plan-specific model of care and administrative processes. Your contracted One Care plan(s) will coordinate this training for you independently.

Please remember, once you have signed a contract with any or all of the One Care plans, all providers and staff caring for One Care members are required to complete this two-part training series.


*When you click this link, you will leave Commonwealth Care Alliance’s website.
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