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CCA Family,

Over the past eighteen months, our incredible team at Commonwealth Care Alliance® has risen to the countless challenges of COVID-19.

Throughout the pandemic, CCA has been on the frontline of caring for the most at-risk individuals in our communities. Our primary care clinics and Marie’s Place crisis stabilization unit stayed open, our clinical teams remained in the field providing skilled care to members and patients in their homes, and our staff found and often created innovative new ways to engage individuals in their own care.

As an organization, we assumed a leadership role in Massachusetts, coordinating care for the Commonwealth’s marginally housed individuals with COVID-19, became the first integrated care plan in the country to vaccinate its own members, and are leading the state’s ongoing efforts to vaccinate homebound individuals and those wanting to be vaccinated at home. The COVID-19 vaccine is the best tool available to protect our members, our patients, our colleagues, our families, and our communities. To this point, more than 75 percent of our staff are already full vaccinated and have been leaders in educating patients and encouraging their colleagues and communities to get the vaccine.

Now, with the rise of the Delta variant and the increased risk it poses, we are taking additional steps to keep our members, patients, and employees safe. After careful consideration, we will require all member/patient-facing staff to be fully vaccinated by October 15, 2021.

And as we continue to closely monitor real-time data regarding rising case counts, we will also delay our full return to the office from September 2021 to January 2022. For those staff members who are working in CCA offices currently and intend to remain in the office, vaccines will also be mandatory by October 15th.

In the coming days, Human Resources will make more information available and be able to answer any questions you may have about these new requirements.

In the meantime, we will continue to coordinate and provide the highest-quality, individualized care for our members and patients. Our primary care clinics and crisis stabilization unit will stay open and available to our members throughout the state. Our care teams will still visit people in their homes when skilled care is needed. Telephonic and video telehealth options will remain central to our engagements with members. Our partners at instED will continue to provide mobile integrated health services and keep patients out of the emergency room. And we will always be innovating and evolving to improve the care experience for the individuals we so proudly serve.

We all know how devastating this virus has been, especially for individuals with significant needs. I am immensely proud of the way CCA has fulfilled our mission of providing the best possible care for these individuals no matter what COVID-19 has thrown our way.

Thank you all for everything you do for our members, patients, and communities, and most importantly, for one another. We will get to the other side of this together.

Take great care,


CCA Media Contact