The Boston Business Journal highlighted high rates of patient satisfaction with instED in its coverage of a recent study published in the American Journal of Managed Care. The study found CCA members receiving urgent care from paramedics in their home through instED reported more satisfaction than patients receiving care in emergency departments.
“The overwhelmingly positive feedback that patients reported for paramedic care exceeded expectations, nearing complete satisfaction,” the study read.
Mark Waggoner, Massachusetts General Manager of CCA, said instED is “a way to deliver the highest-quality care for those who need it most in the setting where they are often most comfortable, their homes.”
“We are thrilled to continue expanding it to improve the health of others nationally,” Waggoner said.