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Year after year, Commonwealth Care Alliance continues to improve the health and well-being of our members and patients, while improving clinical metrics and reducing unnecessary healthcare costs.

Care Delivery Clinical Results


Our Community Crisis Stabilization successfully treats members with acute behavioral health crises, reducing the need for inpatient admissions.

savings in average per diem cost for CSU admissions ($718 versus average inpatient admission costs of $1,071 per day)
of admissions in 2021 came from the ED and avoided potential inpatient admissions
of members and patients rated their overall satisfaction as “good” or “excellent” in satisfaction surveys
reduction in length of stay 2021 vs. 2020

Our person-centered palliative care services help address the special ongoing needs of CCA members with serious or life-limiting illnesses.

estimated cost savings to CCA in 2021
Over 8,500 member visits and encounters in 2021

Health Solutions Clinical Results

InstED logo

Our Mobile Integrated Health (MIH) program provides in-home urgent medical care and reduces avoidable emergency room visits and hospital admissions for members with acute care needs.

of visits avoided an emergency department or inpatient admission within 3 days
estimated cost savings to CCA in 2021
Net Promoter (patient satisfaction) Score based on respondents’ likelihood to recommend instED to family or friends

Case Studies

The “One Care” Program at Commonwealth Care Alliance: Partnering with Medicare and Medicaid to Improve Care for Nonelderly Dual Eligibles.

Read the case study

Understanding Patient and Provider Perspective on Impact of Professional Continuous Glucose Monitors on Diabetes Control in a Complex Care Population.

Read the case study.

Commonwealth Care Alliance® Uses Looker to Monitor Impact of COVID-19 on Urgent and Evolving Member Needs.

Read the case study.

CCA Uses Google Cloud Looker to Monitor Patient Symptoms and Plan the Appropriate Response During COVID-19.

Read the case study.

1 Percent of ICO and SCO members weighted together who have at least 1 qualifying touch by a care team member within a given month.

2 Combined CCA One Care and Senior Care Options rate per 1,000 Massachusetts members.

To learn more about CCA

866-275-1222 (TTY 711)
8:00 am to 8:00 pm ET, Monday through Friday, and 8:00 am to 6:00 pm ET, Saturday and Sunday