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How to prepare for a video visit with a healthcare provider

August 19, 2021
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How to prepare for a video visit with your healthcare provider

When the COVID-19 pandemic forced us to stay at home, many healthcare providers began seeing patients via video visits. These visits let patients and care providers meet face-to-face over a video call, instead of in-person. This virtual care is sometimes also called telehealth, telemedicine, or remote care.

Video visits are here to stay. Many people find video visits are often more convenient than visiting a doctor’s office. In March 2021, 85% percent of Americans said1 telehealth has made it easier to get the care they need.

Commonwealth Care Alliance (CCA) will continue to offer video visits to ensure our members stay safe at home. CCA Virtual Care provides a way for our members to receive many of our services from the comfort of their own home. Just like an in-person visit with someone from your CCA care team, a video visit is safe and confidential.

Please note that video visits are not intended for medical emergencies. If you have a medical emergency, you should always call 911 right away.

This article will explain how to prepare for a video visit so you can make the most out of your time with your doctor, nurse, or healthcare provider.

What do I need for a video visit?

In order to connect to a video visit, you will need:

How do I prepare for my video visit?

Here are a few tips to help your video visit run smoothly:

How to connect with a CCA provider

To learn more about connecting to a video visit with your CCA provider, check out How to Connect to a Video Visit: A Guide for Getting Started with CCA Virtual Care. This easy-to-read, step-by-step guide will walk you through the full process!

For more information about CCA Virtual Care, visit

1 When you click this link, you will leave the Commonwealth Care Alliance website.

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