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MassHealth One Care 2023 Town Hall: Register Now

May 18, 2023
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The One Care Implementation Council is hosting a town hall on June 13, 2023, at 10 am. They welcome attendance from all stakeholders and members of the public with an interest in One Care. During this statewide discussion facilitated by Community Catalyst, the Implementation Council is looking to hear from One Care members about their experiences. This feedback will help inform what actions the Council should focus on in the coming year.

This is an opportunity for One Care members across Massachusetts to share their thoughts, connect with MassHealth and fellow One Care members, and learn more about the Implementation Council and the My Ombudsman program in Massachusetts.

CCA encourages current One Care members, or individuals considering joining CCA One Care, to attend the town hall to learn more and hear from current members.

Registration to the event is required.

WHEN: June 13, 2023 from 10 am to 12 pm

WHERE: This is a virtual event using the video platform, Zoom.

HOW: Register at


Contact My Ombudsman at 855-781-9898

Closed captioning, American Sign Language (ASL) interpreters, and Spanish and Portuguese translation will be available. For other reasonable accommodation, interpreter / translation language requests, contact [email protected].

For more information, contact My Ombudsman at [email protected] or call 855-781-9898 (Videophone for deaf and hard of hearing: 339-224-6831), Monday to Friday, 9 am to 4:30 pm.

Frequently Asked Questions 

Q: What is the purpose of the June 13, 2023 Town Hall meeting?

A: The Town Hall meeting aims to:

Q: What if I need a reasonable accommodation or language translation / interpretation services?

A: Both ASL interpreters and CART will be available to attendees in addition to translation services for Spanish and Portuguese speakers. Requests for other accomodations needs can be made when you register for the meeting or by contacting Hilary Deignan: [email protected]

Q: Do I need to register?

A: Yes, you will need to register for this meeting. To register in advance, go to: or, if you need assistance you can reach out to My Ombudsman or Hilary Deignan at [email protected]

Q: What if I want to be anonymous because I don’t feel comfortable sharing information during the meeting?

A: It is understandable that some people will not want to share their experiences in public. You can share your experience anonymously with My Ombudsman at [email protected] or call 855-781-9898 (Videophone for deaf and hard of hearing: 339-224-6831)

Q: What is My Ombudsman?  

A: My Ombudsman is an independent program operated by the Disability Policy Consortium (DPC) through a contract with MassHealth. The program serves MassHealth members of all ages, abilities, and identities who are currently enrolled in MassHealth health plans.

My Ombudsman helps people when they have questions about their health plan benefits, when they have been denied a benefit or a service, or when they need help understanding their rights. Learn more at

Q: What is the One Care Implementation Council?

A: The One Care Implementation Council (IC) is the first Council of its kind in the country. It was established by the disability community to make sure people with disabilities have a voice in the ongoing development and implementation of One Care.

The IC plays a key role for One Care in monitoring access to health care and compliance with the Americans with Disabilities Act (ADA), tracking quality of services, providing support and input to MassHealth, and promoting accountability and transparency.

51% of Council members are persons with disabilities on MassHealth or enrolled in One Care or eligible to enroll in One Care. Guardians or family members of a person on MassHealth with a disability are eligible to become an IC member. 

Other Council members represent community-based organizations. For a full list of members go to the One Care Implementation Council page.

Q: How can I become more involved in the work of the Implementation Council?

A: Please go to One Care website for information (One Care Implementation Council | or email MassHealth directly [email protected].

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