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One Care Town Hall: Register Now for This Virtual Event

November 18, 2021
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The One Care Implementation Council is hosting a town hall on December 14, 2021 at 10 am. They welcome attendance from all stakeholders and members of the public with an interest in One Care. During this statewide discussion facilitated by Community Catalyst, the Implementation Council is looking to hear from One Care members about their experiences. This feedback will help inform what actions the Council should focus on in the coming year.

This is an opportunity for One Care members across Massachusetts to share their thoughts, connect with MassHealth and fellow One Care members, and learn more about the Implementation Council and the My Ombudsman program in Massachusetts.

If you ever thought about joining CCA One Care, attend the town hall to learn more and hear from current members.

WHEN: December 14, 2021 from 10 am to 12 pm

WHERE: This is a virtual event using the video platform, Zoom.

HOW: Register at for the Zoom link


Join the meeting by phone: 1-646-876-9923 (meeting ID: 940 3359 4823 and password: 373067)

Closed captioning, American Sign Language (ASL) interpreters, and Spanish translators will be available. For other accommodations of persons with special needs and translation requests, call 617-886-8246, Monday to Friday, 9 am to 5 pm, or email [email protected].

Read Frequently Asked Questions about the event here. For more information, contact My Ombudsman at [email protected] or call 855-781-9898 (Videophone for deaf and hard of hearing: 339-224-6831), Monday to Friday, 9 am to 4 pm.

To learn more about the event, download the flyer below:

One Care Town Hall

About the One Care Implementation Council

The One Care Implementation Council (IC) is the first Council of its kind in the country. It was established by the disability community to make sure people with disabilities have a voice in the ongoing development and implementation of One Care.

The IC plays a key role for One Care in monitoring access to healthcare and compliance with the Americans with Disabilities Act (ADA), tracking quality of services, providing support and input to Executive Office of Health and Human Services (EOHHS), and promoting accountability and transparency. The IC represents diverse perspectives, including MassHealth members with disabilities, their family members and caregivers, representatives from community-based organizations, and providers. They ensure those voices are heard to inform the ongoing improvement of One Care. IC members look to learn from what is happening “on the ground” with One Care members to ensure the program is effective and meeting the needs of its members.

The impact of the One Care Implementation Council is an example of how to engage consumers and their advocates in change. Learn more about the One Care Implementation Council here.

About MyOmbudsman

My Ombudsman is an independent program operated by the Disability Policy Consortium (DPC) through a contract with MassHealth. The program serves MassHealth members of all ages, abilities, and identities who are currently enrolled in MassHealth health plans. Any MassHealth health plan member can reach out to My Ombudsman when they have questions about their health plan benefits, when they have been denied a benefit or a service, or when they need help understanding their rights. Learn more at

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