You should get your CCA member ID card in the mail about 5-7 days after your welcome letter. Use your member ID card when you visit the doctor, get prescriptions, or in case of an emergency.
If you haven’t received your card within 7 days of getting your welcome letter, please call Member Services at 866-610-2273 (TTY 711) 8 am to 8 pm, 7 days a week.
Our online member portal has a variety of helpful tools for accessing, managing, and understanding your benefits anywhere, anytime. Once you’ve registered, you can use the CCA Member Portal to:
Your CCA Care Coordinator will call you to tell you more about using your new benefits. They will take an active role in making sure you receive the care you need, including scheduling appointments, talking with all your healthcare providers, and answering any questions you may have.
Your Care Coordinator will schedule your visit with a registered nurse. The nurse will review your overall health and look for opportunities to help you handle day-to-day tasks. This visit is the first step toward developing a tailor-made care plan that will ensure you get the absolute most from your benefits.
Your plan includes a Healthy Savings card for you to buy eligible over-the-counter (OTC) products. You should get your Healthy Savings card in the mail about 2–3 weeks before your coverage start date. It will arrive in an envelope from NationsBenefit. When your card arrives, activate it by calling the number on the back. Have your member ID number handy when you call to activate your card.
If you haven’t received your Healthy Savings card before your coverage start date, please call Member Services at 866-610-2273 (TTY 711).
Review your benefits in detail on the plan benefits page. Key benefits include:
You can also access and download plan documents, like the evidence of coverage, summary of benefits, formulary (the list of covered drugs), and provider directory online.
Visit the Contact Us page to learn how to reach us when you need help or have questions.
With your CCA plan, you have options to get the care you need, when you need it. Learn more about your care choices and when to use them.
Use our Find a provider tool to search for a doctor, hospital, dentist, pharmacy, or other healthcare provider in your plan.
Learn more about your plan by reviewing answers to frequently asked questions.
Learn more about your rights and responsibilities as a CCA member.
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