Skip to main content

If you have any questions regarding the information in CCA’s provider manual, please email Provider Relations at [email protected].

Section 1: Key Contact Information

Key Contact Information

ContactTelephone & FaxWeb / E-mail
Claims Office
P.O. Box 548
Greenland, NH 03840-0548
Tel: 800-306-0732—-
TTY Massachusetts Relay ServiceTel: 800-439-2370
(TTY 711)

Claims Customer Service
Refunds and escalations
Corrected Claims
Tel: 800-306-0732 
Claims status, claim receipt, check runTel: 800-306-0732 
New providers, contracting, and EDI
Electronic billing set up or problems
Tel: 800-306-0732ccaedisupport

Member Services
General questions
Initial contact

Member appeals
Service denials – Process; how to respond

Member benefits
Member information; coverage

Member eligibility
Tel: 866-610-2273

Fax: 617-426-1311
MassHealthTel: 888-665-9993 

Member Enrollment
Outreach and Marketing
Referrals for potential members
Tel: 866-610-2273

Fax: 617-830-0534

Clinical Operations
Clinical Decision Support Team and prior authorization
Benefit and service authorizations
Tel: 866-420-9332

Fax: 855-341-0720

Dental Program Administrator: SKYGEN
Claims to be processed
Member eligibility
Claims issues
Provider relations



General questionsTel: 866-420-9332

Fax: 857-246-8891


Provider Services
Covered Services
Authorization Status
Service Request and Appeals Status
General questions
Tel: 866-420-9332


Provider Network
Provider Relations
Training, orientation, general questions

Provider Enrollment
New provider enrollment, provider date edits
Provider contracting
Requests to become a Commonwealth Care Alliance provider
Medical or Behavioral Health
Fax: 617-517-7738ccacontracting

Concerns and reporting
Fraud, waste, and abuse and compliance concerns
Tel: 800-826-6762
Compliance Hotline **anonymous**

**not anonymous**

Third Party Liability
COB, third party, Q & ATel: 617-960-0441
ext. 1904

Interpreter Services
Provider may contact the CCA’s Provider Services department at 866-420-9332, along with the member and they will be connected to the appropriate interpreter telephonically.

Please have the following information available: Members name and ID number. Provider Services is available during the hours of 8:00 a.m. to 6:00 p.m. (Monday thru Friday). For assistance after business hours and weekends, please call CCA’s Member Services at 866-610-2273.
Member Services is available during the hours of 8:00 a.m. to 8:00 p.m. (Monday thru Friday) 8:00 a.m. to 6:00 p.m. (Saturday and Sunday) to assist members with interpreter services.
Provider Services
Tel: 866-420-9332

Member Services
Tel: 866-610-2273