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If you have any questions regarding the information in CCA’s provider manual, please email Provider Relations at [email protected].

Section 5: Centralized Enrollee Record

Centralized Enrollee Record

Commonwealth Care Alliance utilizes Altruista Health as its electronic member record (EMR) or centralized enrollee record (CER).

In order to ensure the highest quality, most effective health care to members, all providers are reminded to review their provider agreement with Commonwealth Care Alliance for provider obligations regarding their documentation in all Commonwealth Care Alliance member clinical records and the obligation to share clinical information with Commonwealth Care Alliance primary care teams and interdisciplinary care teams.