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November 28, 2022 

RE: New Claims Platform and Third-Party Administrator 

Dear CCA Health Rhode Island Provider: 

CCA Health Rhode Island is pleased to announce that Cognizant will replace PCG as the new third-party administrator and will implement the new Facets claims platform, effective Q2 2023, in order to: 

Cognizant is an industry leader known for successful implementations, seamless processes, best-in-class claims platforms, and delivery of a quality provider experience. 

CCA Health RI will implement the Cognizant Facets claim system, Availity® Essentials Provider Portal, and EDI Gateway solution to improve claims adjudication and access to eligibility verification. 

We are grateful for your partnership and look forward to achieving strong business results together. CCA Health Rhode Island is committed to delivering a seamless implementation and providing monthly communications about key dates and activities on the horizon. If you have any questions, please contact CCA at 888-410-0577

Yours sincerely, 

Kevin McKay
Vice President, Market Partnership Strategy & Performance 

2023 – New Claims Platform and Third-Party Administrator

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