How to reach us
For Members
Member Services:
833-346-9222 (TTY 711)
From 8 am – 8 pm, 7 days a week.
24-Hour Nurse and Clinician Line:
833-346-9222 (TTY 711)
We are available 24 hours a day, 7 days a week.
Medical Record Requests:
If you would like to obtain a copy of your medical records, please provide your request in writing to the address below:
CCA Health
Health Information Management Department
3550 Main Street, Suite 101
Springfield, MA 01107
Fax: 413-733-1924
For Enrollment in CCA Health Plans
Give us a call at the number below:
855-210-1815 (TTY 711)
We are available April 1 to September 30, 8 am – 8 pm, Monday – Friday.
To simply enroll online in one of our CCA Health plans, visit our online application.
For Brokers
For all broker-related inquiries, please email [email protected] or call Broker Concierge Services at 888-858-8320 (available 7 days a week, 8:00 AM – 6:00 PM).
Broker Concierge Services Hours of Operation:
- October 15th – March 31st, 8:00 AM – 6:00 PM, 7 days a week
- April 1st – October 14th, 8:00 AM – 6:00 PM, Monday – Friday
- Closed on all Federal holidays
For Provider Partners
For Claims Information
Including claim status, claim receipt, payments, corrected claims and refunds & escalations, please call: 866-420-9332.
Medicare Advantage Plans:
For Dates of Service: Through March 31, 2023 | For Dates of Service: April 1, 2023 – Onward |
---|---|
Claims Department Address Commonwealth Care Alliance Medicare Advantage P.O. Box 3012 Milwaukee, WI 53201-3012 | Claims Department Address Commonwealth Care Alliance Claims P.O. Box 3085 Scranton, PA 18505 |
Provider Services
You can reach Provider Services at 866-420-9332, 8 am to 6 pm, Monday through Friday.
Provider Relations
For training, orientation, or general questions, please email: [email protected]
For Fraud, Waste, and Abuse Concerns
To report anonymously, use our compliance hotline at 800-826-6762 or fill out the Compliance Incident Report.
For Media Inquiries
Contact us at [email protected].
CCA Health Offices
30 Winter Street
Boston, MA 02108
Lafayette City Center
2 Avenue de Lafayette
Boston, MA 02110