As a Commonwealth Care Alliance (CCA) member or personal representative, you can connect your health data to applications (apps) you trust.
In May 2020, the federal government published the Interoperability and Patient Access rule1 to make it easier for patients to access their health information. CCA follows this rule and ensures all members can easily get, use, and share their CCA health data. This could include your claims, demographic information, clinical data, and more.
Share your data with an app
You can choose to share your data with healthcare applications (apps) on a device, like your smartphone. Some apps are designed to help you manage your health information or improve your health. They are developed by third parties, not by CCA. The app must be registered with CCA in order for us to share your data.
Visit the Share My CCA Data site to view a list of apps registered with CCA. From here, you can authorize CCA to share the healthcare data we keep for you. Select the healthcare app of your choice. If you don’t see the app you are looking for, ask the app developers to register using the CCA Developer Portal.
After you share your data with an app
Once your healthcare data is shared with an app, CCA cannot stop the app from using your data for any purpose. This means if you authorize CCA to share your healthcare data, CCA can’t make the app delete your data or put limits on its use. CCA cannot hold app developers accountable for violating their own privacy policies. Think carefully before sharing your healthcare data.
If you think an app used or shared your information inappropriately, you can file a complaint with the FTC: https://reportfraud.ftc.gov/
Share your data with a health plan or provider
As a CCA member, you can also ask us to send your health data to other health plans. This may make for a smoother change if you need to switch health plans. Complete the Release of Information (ROI) form below to make the request.
Mail, fax, or email your complete form to:
Commonwealth Care Alliance
Health Information Management Department
3550 Main Street, Suite 101
Springfield, MA 01107
Email: [email protected]
Release of Information (ROI) Form
CCA members can authorize sharing their data with third-party applications (apps) that are registered with CCA. App developers can begin the registration process through the Developer Portal. From the portal, developers can access API documentation:
- Provider Directory API: The Commonwealth Care Alliance Provider Directory API does not require third-party applications to send consumer-identifying information and does not require authentication.
- Patient Access API: The Commonwealth Care Alliance Patient Access API retrieves, with the approval and at the direction of an applicable CCA member, certain data that CCA maintains with a date of service on or after January 1, 2016 forward, for all current members. This could include: concerning adjudicated claims, encounter data from capitated providers, formulary data, and clinical data.
If you are having an issue related to one of the APIs, please email: [email protected].
Please note: Do not send members’ personal health information through email. Member-specific claims issues or authentication issues (e.g., forgot username or password) will not be resolved through the developer support mailbox.
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