Your rights as a member

As a CCA member, you have the right to privacy, to be treated with fairness and respect, and to file a complaint.

Appeals and Grievances

Coverage Requests and Determinations

Fraud, Waste, and Abuse

Member Voices

Learn More About Your Rights and Responsibilities

As a Commonwealth Care Alliance (CCA) member, you have certain rights concerning your healthcare. You also have certain responsibilities to the healthcare providers who are taking care of you. For more information, read the Rights and Responsibilities document (below) or call Member Services at 833-346-9222 (TTY 711).

You can also file a grievance if your rights are not respected. To learn how, visit the Appeals and Grievances page.

Disenrolling from CCA Plans

Ending your membership may be voluntary or involuntary. You can end your membership at any time. To learn more, read the Evidence of Coverage for your specific health plan (below). You can also call Member Services at 833-346-9222 (TTY 711).

• CCA Medicare Value – Evidence of Coverage

• CCA Medicare Preferred – Evidence of Coverage

• CCA Medicare Maximum – Evidence of Coverage