Your rights as a member
As a CCA Health member, you have the right to privacy, to be treated with fairness and respect, and to file a complaint.
Learn more about your rights and responsibilities
As a CCA Health member, you have certain rights concerning your healthcare. You also have certain responsibilities to the healthcare providers who are taking care of you. For more information, read the Rights and Responsibilities document (below) or call Member Services at 833-346-9222 (TTY 711).
Your Rights as a Member – CCA RI Medicare Preferred and Value (PPO)
Your Rights as a Member – CCA Health RI Medicare Maximum (HMO D-SNP)
You can also file a grievance if your rights are not respected. To learn how, visit the Appeals and Grievances page.
Member Release of Records Instructions
Release of Information (ROI) Form
Disenrolling from CCA Health Plans
Ending your membership may be voluntary or involuntary. You can end your membership at any time.
To learn more, refer to the following pages in your plan’s Evidence of Coverage / Member Handbook.
- CCA Medicare Preferred and CCA Medicare Value (pages 268-273)
- CCA Medicare Maximum (pages 247-252)
You can also call Member Services at 833-346-9222 (TTY 711).