Prioritizing health related social needs

Since the inception of our health plans, health related social needs have been at the core of our nationally recognized care model, which prioritizes unmet social and behavioral health needs. Depending on each member’s needs, care plans may be individualized to address behavioral health, food and housing security, accessing community resources, crisis support, transportation, and more.

Nearly half of all CCA One Care (Medicare-Medicaid Plan) and CCA Senior Care Options (HMO D-SNP) members received our assistance with at least one social support in 2023

Supports for Social Factors Impacting Care	Total Impact
Transportation	8,843,342 total transportation trips provided to members
Social Isolation	CCA developed programs designed to help address social isolation1 – the Phone Buddy Program and The Friendship Project, a new CCA partnership launched in 2023.​
Food	851,407 total meals provided to members