Innovation is in our DNA
Commonwealth Care Alliance (CCA) was founded on a vision to fundamentally change healthcare delivery. Our mission to improve the health and well-being of people with the most significant needs is made possible, in part, by our dedication to clinical and technological innovation.
Leveraging emerging trends and disruptive ideas, we pilot and evaluate technologies, devices, and services that address complex healthcare needs. By focusing on in-home care options that improve healthcare access, we remain true to our primary goal of helping our members and patients maintain independence.
Over the past decade, CCA has pioneered care delivery solutions and technologies that help our members and patients enjoy better health and quality of life, including:
Individuals with behavioral health or substance use disorders are often in critical need of a community-based alternative to inpatient admission. That is why CCA pioneered Marie’s Place Community Crisis Stabilization—which provides respite care in a structured setting where we can maintain patient safety, improve recovery, and promote a safe return to the community.
- 73% of patients in 2023 had a behavioral health follow-up appointment scheduled after discharge
- 81.6% of patients entering Marie’s Place would have sought care at an emergency department or other referral source
- 88% of patients rated their overall satisfaction as “good” or “excellent” in satisfaction surveys
It has been estimated that as many as two-thirds of all emergency department (ED) visits could be better managed—at lower cost—in another urgent care setting. This is the impetus behind instED, CCA’s innovative and comprehensive mobile integrated health solution designed to bring urgent care to the patient’s home.
- 89% of visits prevented an unnecessary emergency department or inpatient admission within 3 days
- 58% growth in visit volume compared to 2022
- 96 Net Promoter (patient satisfaction) Score, based on respondents’ likelihood to recommend instED to family or friends
All results and data on this page are based upon internal CCA member data analysis for 2023.