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Commonwealth Care Alliance MA
Male care partner standing and smiling with arms crossed in CCA jacket with stethoscope around neck

Welcome CCA providers

We’re committed to supporting our providers, so that together we deliver the highest-quality, individualized care to your patients. Thank you for the opportunity to partner with you.

Together we can create a better experience and better outcomes for your patients with complex needs

At Commonwealth Care Alliance, we take responsibility for making our relationship with each provider a true partnership. We share our providers’ dedication to assuring the highest levels of care and service for people with complex health needs. We’re committed to achieving:

It takes uncommon care® to produce uncommon results

Partnering with you to keep your patients living safely and independently in their homes and communities is at the heart of our mission. Our nationally recognized care model is proven effective in addressing unmet social determinants of health, behavioral health, and medical needs. We help you extend your reach into your patients’ homes and communities through care coordination, behavioral health, and long-term services.

Our efforts are working:

The CCA uncommon care® model has demonstrated success in reaching and engaging individuals with significant medical, behavioral, and social needs—improving quality of care while reducing avoidable hospital admissions and emergency room utilization.

80.5%

Patient engagement rate1

↓11.1%

Reduced IP admissions

2020 vs. 20192
↓18.7%

Reduced ED utilization

2020 vs. 20192

The CCA uncommon care® model has demonstrated success in building care partnerships with CCA One Care members and improving care for people with significant needs, while also lowering the long-term costs of care by reducing avoidable hospital re-admissions and institutional care.

All-cause 30-day readmission rate
for CCA One Care members from 2019 to 2020
↓11.1%
Emergency department visits
Rate per 1,000 for CCA One Care members from 2019 to 2020
↓19.9%
Acute admissions
Acute medical/surgical/
maternity admissions per 1,000 for CCA One Care members from 2019 to 2020
↓9.9%

By successfully engaging SCO members in our uncommon care® model, CCA Senior Care Options improves their quality of life while also reducing long-term costs attributed to hospital admissions and ambulatory care.

71.4%
of CCA Senior Care Options members are nursing home certifiable, yet are able to live safely and independently at home with our care and support
30-day hospital readmission rate
for CCA SCO members from 2019 to 2020
↓21.0%
Acute admissions
Acute medical/surgical admissions per 1,000 for CCA SCO members from 2019 to 2020
↓13.2%
Inpatient expenses
per member per month for CCA SCO members from 2019 to 2020
↓7.6%
91.1%
of SCO members who received CCA care and support for at least 9 years are still living in their home or community

Delivering uncommon care® during a crisis

From the very first warnings of the oncoming crisis, CCA took swift and bold actions to meet unprecedented challenges and adapt to new realities. We aligned closely with our provider partners to help meet the medical, behavioral, and social needs of our members and patients—helping to minimize gaps in care during challenging times.

Above all, we responded as one organization with one mission—put people first. The flipbook below provides an in-depth review of CCA’s response to the COVID-19 pandemic.

Rising to the Challenge

Our Service Area

CCA One Care is available in 12 counties in Massachusetts: Barnstable, Berkshire, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester.

CCA Senior Care Options, CCA Medicare Value, and CCA Medicare Preferred are available in 10 counties in Massachusetts: Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester.

Map with Barnstable, Berkshire, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk and Worcester counties highlighted. Asterisks indicate that One Care is available in Berkshire and Barnstable counties; Senior Care Options is not available in these counties.

 *In Barnstable and Berkshire counties: CCA One Care is available; CCA Senior Care Options, CCA Medicare Value, and CCA Medicare Preferred are not yet available.
**In Dukes and Nantucket counties: CCA health plans are not yet available.


Results are as of 12/1/2020 unless otherwise noted.

1 Percent of ICO + SCO members weighted together who have at least 1 qualifying touch by a care team member within a given month (Rolling 3-month average, 7/2021)

2 Combined CCA ICO + SCO rate per 1,000 members; hospitalization rates are consistently below the per capita averages during COVID-19 pandemic

Provider Services Is Here to Help

8:00 am to 6:00 pm, Monday through Friday