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CCA Locations

30 Winter Street
Boston, MA 02108

Lafayette City Center
2 Avenue de Lafayette
Boston, MA 02110

Charlestown
Schrafft’s Center
529 Main Street, Suite 222
Charlestown, MA 02129

Metro/West Worcester
100 North Parkway
Worcester, MA 01605

Springfield
101 Wason Avenue, 3rd Floor
Springfield, MA 01107

Boston Clinic
Phone: 617-433-9601 (TTY 711)
Fax: 617-445-6538
Office Hours: 8:30 am – 5:00 pm, Monday through Friday
Address: 30 Northampton Street, Boston, MA 02118

Lawrence Clinic
Phone: 978-620-0790 (TTY 711)
Fax: 978-975-3300
Office Hours: 8:30 am – 5:00 pm, Monday through Friday
Address: 439 S. Union Street, Building 2, Suite 403, Lawrence, MA 01843

Springfield Clinic
Phone: 413-858-7400 (TTY 711)
Fax: 413-746-0380
Office Hours: 8:30 am – 5:00 pm, Monday through Friday
Address: 3550 Main Street, Suite 101, Springfield, MA 01107

MetroWest/Worcester Home-Based Services Office
Phone: 508-250-0770 (TTY 711)
Fax: 508-875-1308
Please note: In the Worcester area, patients are seen in their homes and community rather than in a clinic setting.

For Members

Member Services
866-610-2273 (TTY 711)
From April 1 to September 30: we are available 8:00 am to 8:00 pm, Monday through Friday, and 8:00 am to 6:00 pm, Saturday and Sunday.
(October 1 to March 31: 8:00 am to 8:00 pm, 7 days a week.)

24-7 Nurse and Clinician Line
866-610-2273 (TTY 711)
We are available 24 hours a day, 7 days a week

Member Services
833-346-9222 (TTY 711)
From October 1 to March 31: 8:00 am to 8:00 pm, 7 days a week.
(April 1 to September 30: we are available 8:00 am to 8:00 pm, Monday through Friday, and 8:00 am to 6:00 pm, Saturday and Sunday.)

24-Hour Nurse and Clinician Line
833-346-9222 (TTY 711)
We are available 24 hours a day, 7 days a week.

For Providers

Provider Services
You can reach Provider Services at 866-420-9332, 8:00 am to 6:00 pm, Monday through Friday.

Provider Relations
For training, orientation, or general questions, please email: [email protected]

Including claim status, claim receipt, payments, corrected claims and refunds & escalations, please call: 800-306-0732.

Claims Department Address:
Commonwealth Care Alliance
P.O. Box 548
Greenland, NH 03840-0548

Other Questions and Requests

Contact Conor Yunits at 857-276-8479 or email [email protected]

Give us a call at the number below:
888-537-5816 (TTY 711)
We are available 8:00 am to 8:00 pm, 7 days a week.

If you would like to obtain a copy of your medical records, please provide your request in writing to the address below:

Commonwealth Care Alliance
Health Information Management Department
3550 Main Street, Suite 101
Springfield, MA 01107
Fax: 413-733-1924

To report anonymously, use our compliance hotline at 800-826-6762 or fill out the Compliance Incident Report.