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CCA Locations

30 Winter Street
Boston, MA 02108

Lafayette City Center
2 Avenue de Lafayette
Boston, MA 02110

Charlestown
Schrafft’s Center
529 Main Street, Suite 222
Charlestown, MA 02129

Metro/West Worcester
100 North Parkway
Worcester, MA 01605

Springfield
101 Wason Avenue, 3rd Floor
Springfield, MA 01107

Wakefield
201 Edgewater Drive, 1st Floor
Suite 215
Wakefield, MA 01880

Boston Clinic
Phone: 617-433-9601 (TTY 711)
Fax: 617-445-6538
Office Hours: 8:30 am – 5:00 pm, Monday through Friday
Address: 30 Northampton Street, Boston, MA 02118

Lawrence Home-Based Services Office
Phone: 978-620-0790 (TTY 711)
Fax: 978-975-3300
Please note: In the Lawrence area, patients are seen in their homes and community rather than in a clinic setting.

Springfield Clinic
Phone: 413-858-7400 (TTY 711)
Fax: 413-746-0380
Office Hours: 8:30 am – 5:00 pm, Monday through Friday
Address: 3550 Main Street, Suite 101, Springfield, MA 01107

MetroWest/Worcester Home-Based Services Office
Phone: 508-250-0770 (TTY 711)
Fax: 508-875-1308
Please note: In the Worcester area, patients are seen in their homes and community rather than in a clinic setting.

For Members

Member Services
866-610-2273 (TTY 711)
From April 1 to September 30: we are available 8:00 am to 8:00 pm, Monday through Friday, and 8:00 am to 6:00 pm, Saturday and Sunday.
(October 1 to March 31: 8:00 am to 8:00 pm, 7 days a week.)

24-7 Nurse and Clinician Line
866-610-2273 (TTY 711)
We are available 24 hours a day, 7 days a week

Member Services
833-346-9222 (TTY 711)
From October 1 to March 31: 8:00 am to 8:00 pm, 7 days a week.
(April 1 to September 30: we are available 8:00 am to 8:00 pm, Monday through Friday, and 8:00 am to 6:00 pm, Saturday and Sunday.)

24-Hour Nurse and Clinician Line
833-346-9222 (TTY 711)
We are available 24 hours a day, 7 days a week.

For Providers

Provider Services
You can reach Provider Services at 866-420-9332, 8:00 am to 6:00 pm, Monday through Friday.

Provider Relations
For training, orientation, or general questions, please email: [email protected]

Including claim status, claim receipt, payments, corrected claims and refunds & escalations, please call: 800-306-0732.

Claims Department Address:
Commonwealth Care Alliance
P.O. Box 548
Greenland, NH 03840-0548

Other Questions and Requests

Email Conor Yunits at [email protected]

Give us a call at the number below:
888-537-5816 (TTY 711)
We are available 8:00 am to 8:00 pm, 7 days a week.

If you would like to obtain a copy of your medical records, please provide your request in writing to the address below:

Commonwealth Care Alliance
Health Information Management Department
3550 Main Street, Suite 101
Springfield, MA 01107
Fax: 413-733-1924

To report anonymously, use our compliance hotline at 800-826-6762 or fill out the Compliance Incident Report.