A focus on complex care for high-need individuals
At the core of our mission is our comprehensive model of uncommon care. This unique model delivers better health outcomes through seamless integration, a community focus, and an emphasis on the behavioral and social determinants of health that account for so many critical gaps in care. It is based on our deep, data-powered understanding of what puts people at risk, together with our unmatched ability to find and engage hard-to-reach individuals.
The rewards of uncommon care go beyond improved clinical and financial performance. Member and patient satisfaction scores also improve significantly:
- Since 2016, consumers have consistently rated CCA One Care as one of the best for overall experience.1
- CMS awarded our Senior Care Options plan in Massachusetts 4.5 stars for 20232
- Commonwealth Care Alliance Massachusetts has received Interim Accreditation from The National Committee for Quality Assurance (NCQA) for our CCA Medicare Advantage plans.3
Available on an individual market basis.
Individualized care that improves the health and well-being of people with complex needs
CCA helps people with significant needs live safely and independently at home. Watch Ray’s story to see our uncommon care® model in action.
1 Based on the 2016, 2017, 2018, 2019, 2020, and 2021 Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
2 Each year Medicare evaluates health plans using a 5-star rating system.
3 NCQA is an independent, nonprofit organization dedicated to improving health care quality. At this time, only CCA’s Massachusetts plans have been assessed and rated.