Have questions about benefits or programs?

CCA Member Services is here to support you. Our team can answer a wide range of questions to ensure you get the care you need and deserve.

Our dedicated team is here to help you:

• Submit requests for approval for medical services or equipment
• Get a new member ID card
• Find a provider
• Reorder medical supplies
• Connect with your CCA care team

They can also address your questions related to:

• Medical, prescription drug, or dental benefits
• Health-related bills you may receive
• What to do if you are moving or going away
• And more!

Call CCA Member Services at 866-610-2273 (TTY 711) (8 am to 8 pm, 7 days a week).

Have a medical or behavioral health question? The CCA 24/7 Nurse Line offers support for urgent care needs, like a mild fever, vomiting, or shortness of breath. Call 866-610-2273 (TTY 711) 24 hours a day, 7 days a week.

Meet Nicole, a CCA Member Services Representative

Nicole has always been an advocate for others. That’s why she became a CCA Member Services Representative. In this role, Nicole helps our members by answering benefit questions and connecting them to the care they need. That may include programs, providers, or their care team.

While she knows a lot about healthcare, her most valuable skills are empathy and compassion. “To succeed in this role, you have to care,” she says. “Sometimes members call feeling confused or frustrated because navigating healthcare is difficult. They need someone to listen. I take the time to guide, educate, and empower them to take charge of their health.”

Nicole has found deep fulfillment in her role at CCA. She enjoys connecting with members and being part of their healthcare journey.

“Healthcare is personal and important,” she says. “Even a routine question can be critical to someone’s health and quality of life. The best part about working at CCA is knowing that when I lay my head down at night, I’ve made a difference in someone’s life. There’s no better feeling than that.”