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Christy Amitay, MD, MSc
Medical Director, CCA

As a provider with more than 20 years of experience practicing primary care, I know how hard it is to juggle all the work it takes to care for patients. It is a constant race against the clock and a careful balance of competing priorities.  Taking a few minutes out of your day to read an email about another organization is unfathomable with all the pressures of an average primary care workday. As a CCA Medical Director, knowing what I know now, I wish I had taken the time.

We, providers, love many things about primary care – patient relationships, caring for people, and solving challenging cases. But with the good stuff also comes hard stuff, including lots and lots of paperwork. CCA is in your corner and can help alleviate some of that soul-crushing work for you!

Each of your CCA-aligned patients has an assigned Care Partner who is well-versed in member care management. The Care Partner coordinates and serves as the liaison to connect you and your patients to various members of our team such as our Community Health Workers and Community Clinicians including nursing, nurse practitioners and behavioral health, to name a few.  Some of the services they help coordinate are durable medical equipment (how often have you struggled with completing an order for home safety supplies?), transportation, personal care assistants, and adult day care, among others. They want to help and should be your first stop with any needs for your CCA members. Feel free to call the Provider Services Line at 866-420-9332, option #4, 8 a.m. to 6 p.m. Monday through Friday to connect with your Care Partner.

Did you know: according to the CDC, social factors (Social Determinants of Health or SDOH) that impact care have a greater influence on health outcomes than genetics or access to healthcare services? At CCA, our goal is to get our members what they need to lead healthy lives, including assessing for and addressing food and housing insecurity, cellphone access, and more. Our Community Health Workers (CHW) have the knowledge and skills to address the members’ SDOH needs, meeting our members where they are and connecting them to these life-saving services.

Some other members of our team are Advanced Practice Clinicians (APC) and Community Registered Nurses (RN) who see members in their homes, in the community, or virtually if preferred. The APCs, either nurse practitioners or physician assistants, focus on the highest-risk members with high medical complexity and inpatient utilization, while the RNs focus on moderate-risk members. Both licensures offer post-discharge visits, medication reconciliation, advance care planning, and visits for acute issues and chronic disease education and counseling. Our team is not meant to replace members’ primary care, but our APCs are trained providers who can supplement and support the wonderful care provided by you, their PCP.

We know you are busy and our CCA team is here to collaborate with you to keep your patients happy and healthy! If you have any needs, please call our dedicated Provider Services Line at 866-420-9332, option #4, Monday through Friday 8 a.m. to 6 p.m. We look forward to our continued partnership with you!