Starting on February 3, 2025, there will be a different fax number for submitting Durable Medical Equipment, Prosthetics, Orthotics, and Medical Supplies (DMEPOS) referrals for Commonwealth Care Alliance, Inc. (CCA) One Care and Senior Care Options (SCO) members.
New fax number, effective February 3, 2025: (888) 616-2361
This change is part of CCA’s partnership with Tomorrow Health to streamline the ordering and tracking process for DMEPOS to both enhance access to critical supplies for our members and reduce the administrative burden for providers.
Important information for CCA providers submitting DME referrals:
- Referrals submitted on or before February 2, 2025, will still be serviced by CCA’s DME Supply Procurement Unit (DSPU) team at the terminating fax number (617-608-5629).
- CCA will no longer process DME referrals sent to the terminating DSPU fax number as of February 3, 2025.
- Please do NOT send referrals directly to the DME supplier as CCA now utilizes the Tomorrow Health platform for all DME orders.
- If there is a preferred DME supplier, please note the preference on the prescription.
As a reminder, providers have two options for submitting DME orders:
- Fax Submission: Fax referrals directly to Tomorrow Health at (888) 616-2361.
- Online Portal: Register for a Tomorrow Health account in under two minutes at no cost for ordering providers and care teams by visiting https://resources.tomorrowhealth.com/sign-up.
We’re here to help with any questions or assistance. Please feel free to contact our CCA Provider Services team at 866-420-9332 (Monday to Friday, 8:00 AM – 5:00 PM). If you are registering for the Tomorrow Health portal and need help, please call Tomorrow Health at 844-402-4344 or email [email protected] for platform onboarding support.