We recognize that accessing timely care can be challenging for members, particularly when provider schedules are full. To support our shared commitment to continuity and quality of care, we’ve taken steps to educate patients on how to proactively manage their care and explore alternative options when needed.
In a recent member newsletter, we shared tips to help readers navigate appointment delays and access care sooner. We encouraged them to:
- Schedule appointments early and ask about nurse practitioner or physician assistant availability
- Join cancellation lists and check for openings
- Use Teladoc for 24/7 virtual care
- Visit urgent care centers for non-emergency needs
- Call the CCA 24/7 Nurse Line for immediate support
- Use our online provider directory at ccama.org/find-a-provider
We appreciate your continued support in reinforcing these messages and helping members stay connected to the right care at the right time. Together, we can make accessing care easier and more efficient for all.