Many don’t realize that your overall well-being is impacted by more than just your physical health. Our environment, economic stability, and social connections may also influence how we feel.

For example, the stress from an unstable living situation can negatively affect both your physical and mental health and make it hard to keep up with your care, bills, or even daily tasks. As a mission-driven healthcare services organization, CCA is focused on keeping our members safe and healthy by helping to address some of these challenges.

CCA’s interdisciplinary care teams, which include nurses, social workers, and behavioral health clinicians, are trained to spot and address challenges with members in real time. Our teams help members live independently in their communities by connecting them to programs they may be eligible for, including those that can help with rent, utility bills, or food. In some cases, we have even helped members find new housing that better meets their health and safety needs.

James*, a CCA member living with mental health challenges, was struggling to maintain his home and his health when he first started working with his CCA care team. He faced difficulties cooking healthy meals, keeping up with chores, and addressing his broader medical needs. After connecting him with the right behavioral health resources in his community, James was able to get other areas of his health back on track. His CCA care team also connected him to meal delivery and homemaking services in his community to ensure he was in an environment that was optimal for his wellbeing.

CCA also understands that safe, consistent housing is essential to living well. This is why we include housing experts on our care teams to help members navigate the complex housing system. One member, Dawn*, was introduced to a CCA housing expert while experiencing homelessness. Together, they completed Dawn’s housing applications, helped her gather necessary documentation, and even worked to submit appeals when faced with denials.

With the help of her care team, Dawn was able to complete the paperwork she needed to secure permanent housing and was connected to resources to help her furnish her space. Now, with the stability and safety of a new home, Dawn has re-engaged with her healthcare providers and is on the path to wellness.

For over two decades, CCA has focused on improving the lives of people with the most significant health and social needs by delivering integrated, person-centered care. Because our employees are part of the communities we serve, they understand the programs that will best support a member’s well-being and can tailor each care plan accordingly. Building on these local ties, we also partner closely with other community-based organizations, so members have access to an array of personalized services.

“At the core of CCA’s work is our ability to recognize the challenges facing our members and find unique solutions that fit their specific needs,” said Jorie Epstein-Mares, Licensed Independent Clinical Social Worker and Senior Director of Community Health Services at CCA. “There is no ‘one-size-fits-all’ approach to health, and each person has their own barriers to overcome. Our goal is to help reduce those barriers and serve as advocates for our members so they can focus on what’s most important: their long-term health and quality of life.”

*Names changed to protect member privacy.

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