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Community Resources

Community health resources: A guide for our Massachusetts members

December 28, 2023
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CCA employees packing food while volunteering at a local food bank

As we get older, it’s normal to require more help and support. At CCA, we want to help our members age well and stay independent. The good news is no matter where you live, there are agencies and non-profit organizations dedicated to helping older adults in the community.

Each state has an agency dedicated to providing seniors with the support they need to live independently and thrive as they age. These agencies offer services that help seniors stay connected and live their best lives. Services include in-home support, nutrition assistance, adult day centers, legal advice, adult protective services, transportation, housing, and more.

Other programs offer financial assistance to low-income households to help with utility bills. For those caring for a loved one, there are special programs to support caregivers.

Food insecurity is a common concern among seniors. By working with community agencies, you can ensure your loved one’s nutritional needs are met.

In addition, a variety of in-home services are available to help seniors remain happy and independent. Services include home health visits, 24-hour crisis lines, and even companion programs.

We’ve put together this guide for our members in Massachusetts so you can have easy access to the services that will help you stay well and independent.

Community Resources in Massachusetts

The Massachusetts Executive Office of Elder Affairs Programs and Services (EOEA) is dedicated to ensuring older adults and their caregivers in the state have the resources they need to live and thrive in the community of their choice. Call 617-727-7750 to connect to a local elder service agency. Toll-free: 800-243-4636.

Senior Housing Resources

Elder housing includes supportive housing, shared living in congregate settings, continuing care communities, and more so older residents can age in the community. Massachusetts Councils on Aging & Senior Centers provide support services to elders, families, and caregivers in the community, including outreach, transportation, meals, health screenings, socialization, and fitness and wellness activities. Call 413-527-6425 or connect to your local council here. For Massachusetts senior aging resources, click here.

Food and Nutrition Assistance


Family Caregiver Support Program

The Massachusetts Family Caregiver Support Program may be able to help you if you are caring for an older family member, or if you are a grandparent caring for a young grandchild. Find out more by calling 800-243-4636 or clicking here.

Senior Community Service Employment Program (SCSEP)

For those age 55 or older and unemployed, the SCSEP can help you learn new skills to find a job. Contact the EOEA at 617-727-7750 or click here.

The Alzheimer’s Association 24/7 Helpline can be reached at 800-272-3900, or click here for more information.

Advocacy Services 

This service offers a way for consumers to voice their complaints and have concerns addressed so they can live with dignity and respect. Call 617-727-7750 (MassRelay/TTY: 711) or click here.

The Volunteer Lawyers Project of Boston provides free legal information and referral services to Massachusetts residents who are 60 years old or older. Call 800-342-5297 or click here.

Disaster Relief and Recovery Centers

To reach the FEMA Helpline, call 800-621-3362 (TTY: 711). Video Relay Service is also available.

The Massachusetts Emergency Management Agency (MEMA) Disaster Recovery Unit coordinates the delivery of three disaster assistance programs: FEMA Public Assistance (PA), FEMA Individual Assistance (IA), and Small Business Administration (SBA) Disaster Loan Programs. Visit this website for more information.

Help with Utility Bills

If you need help paying your utility bills, contact one of these organizations.

In-Home Care Support Programs

Home care services are available to help older adults, those with disabilities, or individuals with early onset Alzheimer’s Disease successfully age in place. Services are based on individual needs. Call 800-243-4636 or click here.


Massachusetts offers services ranging from public transportation to special services for those who need a ride for health appointments. Call 617-847-3427 or click here.

Elder Abuse Reporting

Elder abuse reports can be filed 24 hours a day either online or by phone to the Massachusetts Elder Abuse Hotline at 800-922-2275.

Mental Health and Substance Use Assistance

Volunteer Opportunities

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