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Let’s serve the people who need us most, together

We are mission-driven professionals dedicated to helping people with complex health needs receive high-quality care, enabling them to lead the fullest lives possible. We have developed an innovative, holistic model of enhanced care that fully integrates medical, behavioral, and social services. Our outcomes have been outstanding and have gained national recognition.

We have also attracted a large and diverse network of healthcare providers across the continuum of care. We collaborate with providers to deliver the highest-quality, individualized care. Below are our recent clinical quality and customer service results for our members in Massachusetts.

92%

Member Engagement Rate1

↓40%

Reduction in Long-Term Acute Care (LTAC) Days per 1,000 Members 2

↓20%

Reduction in Inpatient Psychiatric and SUD Days per 1,000 Members 2

1 Percent of ICO and SCO members (in Massachusetts) weighted together who have at least 1 qualifying touch by a care team member within a given month

2 Combined CCA One Care and Senior Care Options rate per 1,000 Massachusetts members


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