CCA was founded on a conviction to fundamentally change healthcare delivery. Our mission to improve the health and well-being of people with significant needs is made possible, in part, by our dedication to clinical and technological innovation.
Leveraging emerging trends and disruptive ideas, we pilot and evaluate technologies, devices, and services that address complex healthcare needs. By focusing on in-home care options that improve healthcare access, we remain true to our primary goal of helping our members and patients maintain independence.
A Proven Track Record
Over the past decade, CCA has pioneered care delivery solutions and technologies that help our members and patients enjoy better health and quality of life, including:
- Crisis Stabilization Units (CSUs) that provide a therapeutic alternative to inpatient psychiatric admissions. The only facilities of their kind in Massachusetts, our CSUs help to improve recovery and ensure a safe and effective return to the community
- The instED® Mobile Integrated Health program, which sends specially trained paramedics to patients’ homes to respond to their urgent care needs
Case Study: Maintaining Care Delivery During a Public Health Crisis
As the possibility of a pandemic lockdown loomed in early 2020, CCA quickly developed a robust virtual care program to maintain continuity of care. Within the first few weeks, our clinicians completed thousands of video visits that kept our members and patients safe.
By the end of 2020, CCA providers conducted almost 50,000 Virtual Care visits—reaching 91% of our members and patients.
Visits included wellness checkups, urgent care visits, COVID-19 evaluations, behavioral health support, specialty consults, and palliative care.
The CCA Innovation team also leveraged the Member Voices program to better understand the member and patient experience with virtual care. Through these efforts, we learned that many lack the Internet connectivity, devices, and/or technical support necessary to access virtual care. In 2021, CCA will be identifying solutions to improve the reach of virtual care.