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For Members

Member Services:

866-610-2273 (TTY 711)
We are available, 8 am – 8 pm, 7 days a week.

24-Hour Nurse and Clinician Line:

866-610-2273 (TTY 711)
We are available 24 hours a day, 7 days a week.

Medical Record Requests:

If you would like to obtain a copy of your medical records, please provide your request in writing to the address below: 

Commonwealth Care Alliance
Health Information Management Department
3550 Main Street, Suite 101
Springfield, MA 01107
Fax: 413-733-1924


For Enrollment in Commonwealth Care Alliance Plans

Give us a call at the number below:
888-537-5816 (TTY 711)
October 1 to March 31, 8 am – 8 pm, 7 days a week. 


CCA Primary Care Clinics

Phone: 617-433-9601 (TTY 711)
Fax: 617-445-6538
Office Hours: 8:30 am – 5:00 pm, Monday through Friday
Address: 30 Northampton Street, Boston, MA 02118

Phone: 978-620-0790 (TTY 711)
Fax: 978-975-3300
Please note: In the Lawrence area, patients are seen in their homes and community rather than in a clinic setting.

Phone: 413-858-7400 (TTY 711)
Fax: 413-746-0380
Office Hours: 8:30 am – 5:00 pm, Monday through Friday
Address: 3550 Main Street, Suite 101, Springfield, MA 01107

Phone: 508-250-0770 (TTY 711)
Fax: 617-457-3135
Please note: In the Worcester area, patients are seen in their homes and community rather than in a clinic setting.


For Brokers

For all broker-related inquiries, please email [email protected] or call Broker Concierge Services at 888-858-8320.

Broker Concierge Services Hours of Operation:


For Provider Partners

For Claims Information

Including claim status, claim receipt, payments, corrected claims, and refunds & escalations, please call 866-420-9332.

Senior Care Options and One Care Plans:

For Dates of Service:
Through March 31, 2023
For Dates of Service:
April 1, 2023 – Onward
Claims Department Address

Commonwealth Care Alliance
P.O. Box 548
Greenland, NH 03840-0548
Claims Department Address 

Commonwealth Care Alliance
Claims
P.O. Box 3085
Scranton, PA 18505

Medicare Advantage Plans:

For Dates of Service:
Through March 31, 2023
For Dates of Service:
April 1, 2023 – Onward
Claims Department Address
 
Commonwealth Care Alliance
Medicare Advantage
P.O. Box 3012
Milwaukee, WI 53201-3012
Claims Department Address
 
Commonwealth Care Alliance
Claims
P.O. Box 3085
Scranton, PA 18505

Provider Services

You can reach Provider Services at 866-420-9332, 8 am to 6 pm, Monday through Friday.

Provider Relations

For training, orientation, or general questions, please email: [email protected]


For Fraud, Waste, and Abuse Concerns

To report anonymously, use our compliance hotline at 866-457-4953 or fill out the Compliance Incident Report.1


For Media Inquiries

Email [email protected]


CCA Offices

1 When you click this link, you will leave the CCA Massachusetts website.

30 Winter Street
Boston, MA 02108

Lafayette City Center
2 Avenue de Lafayette
Boston, MA 02110

Charlestown
Schrafft’s Center
529 Main Street, Suite 222
Charlestown, MA 02129

Metro/West Worcester
100 North Parkway
Worcester, MA 01605

Springfield
101 Wason Avenue, 3rd Floor
Springfield, MA 01107

Wakefield
201 Edgewater Drive, 1st Floor
Suite 215
Wakefield, MA 01880