For Members

Member Services:

866-610-2273 (TTY 711)
We are available, 8 am – 8 pm, 7 days a week.

24-Hour Nurse and Clinician Line:

866-610-2273 (TTY 711)
We are available 24 hours a day, 7 days a week.

Medical Record Requests:

If you would like to obtain a copy of your medical records, please provide your request in writing to the address below: 

Commonwealth Care Alliance
Health Information Management Department
3550 Main Street, Suite 101
Springfield, MA 01107
Fax: 413-733-1924

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For Enrollment in Commonwealth Care Alliance Plans

Give us a call at the number below:
888-537-5816 (TTY 711)
October 1 to March 31, 8 am – 8 pm, 7 days a week. 

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CCA Primary Care Clinics

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For Brokers

For all broker-related inquiries, please email [email protected] or call Broker Concierge Services at 888-858-8320.

Broker Concierge Services Hours of Operation:

• October 15th – March 31st, 8:00 AM – 6:00 PM, 7 days a week
• April 1st – October 14th, 8:00 AM – 6:00 PM, Monday – Friday
• Closed on all Federal holidays

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For Provider Partners

For Claims Information

Including claim status, claim receipt, payments, corrected claims, and refunds & escalations, please call 866-420-9332.

Senior Care Options and One Care Plans:

For Dates of Service: Through March 31, 2023	For Dates of Service: April 1, 2023 – Onward
Claims Department Address Commonwealth Care Alliance P.O. Box 548 Greenland, NH 03840-0548	Claims Department Address  Commonwealth Care Alliance Claims P.O. Box 3085 Scranton, PA 18505

Medicare Advantage Plans:

For Dates of Service: Through March 31, 2023	For Dates of Service: April 1, 2023 – Onward
Claims Department Address   Commonwealth Care Alliance Medicare Advantage P.O. Box 3012 Milwaukee, WI 53201-3012	Claims Department Address   Commonwealth Care Alliance Claims P.O. Box 3085 Scranton, PA 18505

Provider Services

You can reach Provider Services at 866-420-9332, 8 am to 6 pm, Monday through Friday.

Provider Relations

For training, orientation, or general questions, please email: [email protected]

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For Fraud, Waste, and Abuse Concerns

To report anonymously, use our compliance hotline at 866-457-4953 or fill out the Compliance Incident Report.¹

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For Media Inquiries

Email [email protected]

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CCA Offices