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Kenny’s story

April 6, 2022
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CCA One Care member Kenny was a plumber, but his health issues keep him from working. He now has foot drop, a condition that prevents him from walking long distances. He has also faced heart problems and has trouble breathing.

Before Kenny connected with CCA, coordinating his own care was a challenge. Scheduling multiple appointments left him stressed. Now, with his CCA care team, Kenny feels better equipped to manage his health needs.

“CCA offers a very different experience than any other health plan. Anywhere else, you’re just a number. I like the personal care that I get.”

Kenny says he is grateful that his CCA care partner, Autumn, will call just to check in if they haven’t spoken in a while. He is also grateful for Matt, his CCA behavioral health clinician. No matter how Kenny is feeling during their visits, Matt always makes him feel supported.

CCA also connected Kenny with a service that prepackages his medications. The complicated process of sorting his pills for the week ahead is solved. Kenny says this has been lifechanging. “I was really bad at taking my medications when I was supposed to, but now it’s much easier,” Kenny says.

Overall, the most important thing to Kenny is the familiarity that comes with being part of CCA. “It really makes you feel like you’re part of a family,” he says.

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