instED delivers on-demand, in-home acute medical care as an effective alternative to emergency department (ED) visits when your office is closed or may not have available appointments. This service provides your patients with convenient access to urgent care at home, with no financial barriers and seamless communication with your practice.
Key benefits for your patients and practice:
- Convenient, fully covered care: All CCA members are eligible – no prior authorization or out-of-pocket cost.
- Extended hours: Available 365 days a year, 8 a.m. to 10 p.m.
- Proven results: 90% of patients remain at home after instED visits. Reduced emergency department use and hospitalizations for 3–12 months post-visit, especially for patients with chronic conditions or serious persistent mental illness.
- Seamless coordination: Real-time encounter notes and alerts sent to your office via instED NOW© online portal or mobile app. Direct follow-up about any immediate clinical concerns.
Why refer to instED?
- Keeps you informed with real-time updates.
- Minimizes disruption for patients and families.
- Reduces after-hours burden on your team.
- Service area includes all of Massachusetts (except the Cape and Islands).
How to refer
- Call 1-833-946-7833 (available 8 a.m. to 10 p.m., 7 days a week).
- Email [email protected] to schedule an information session, request educational materials, or learn more.
- Visit www.instED.us or follow InstED on LinkedIn and Facebook for updates.