It takes uncommon care^® to produce uncommon health™

Our Approach to Care

Health Related Social Needs

Innovation at CCA

Vision, Mission, & Core Values

A focus on care for high-need individuals

At the core of our mission is our comprehensive model of uncommon care. This unique model delivers better health outcomes through seamless integration, a community focus, and an emphasis on the behavioral health needs and social factors that account for so many critical gaps. It is based on our deep, data-powered understanding of what puts people at risk, together with our unique ability to find and engage hard-to-reach individuals. 

Community Focus to Ensure the Most Appropriate Site of Care

• Address unmet social determinants of health (SDOH), behavioral health, and medical needs
• Integrate environmental and community supports
• Coordinate covered long-term services and supports
• Provide acute care services through a community paramedic program⁴
• Engage crisis stabilization units⁴

Seamless Integration of Care Coordination, Care Delivery, and Care Partnership

• Eliminate gaps in care by coordinating SDOH, transportation, Rx management, and more
• Deliver comprehensive medical and behavioral healthcare
• Partner with members, providers, and others across the continuum of care
• Leverage embedded relationships with external providers
• Provide interdisciplinary team-based care and communication

Innovation to Address Members' Unmet Needs

• Invest in transformative technologies
• Advance predictive analytics for data-powered decision making
• Augment direct care with virtual care, telehealth, videoconferencing, and remote patient monitoring
• Foster a culture of continuous improvement

Trusting Partnerships, Appropriate Utilization, and Better Outcomes

• Reduced gaps in care
• A decrease in ED visits, admissions, and readmissions
• Reduced polypharmacy, improved medication adherence, and a routine review of safety and effectiveness of drugs
• Greater provider and member satisfaction
• Affordability and responsible stewardship of funds