"Letting members know you understand their frustrations and that you will try to help them shows them you’re on their side." Meet CCA care partner Raluca and learn how she learns about a member's environment to understand their needs.
"Our job as a health plan is to meet all our members’ needs and integrate healthcare services." Meet CCA Health California's Director of Clinical Operations, Kristen, and learn how her background in social work influences her perspective.
“There’s so much opportunity to provide education and resources. As time goes on, it’s rewarding to see how things improve." Meet Shannon and learn how she gets to know CCA members in order to help them.
“I think it helps members feel secure knowing there is someone on their side – someone who is advocating for them.” Meet Angelmina and learn how she forges connections with CCA members.
CCA recognizes our nurses, who go consistently above and beyond for our members. We are grateful for their hard work and compassion.
"The impact of a good nurse is life-changing." Learn how instED Clinical Resource Center Director Karin Rallo Falkenberg became personally connected to nursing.