A message from CCA’s President
Building on our legacy and driving our mission forward: meet CCA’s new President, John Koehn!
Living Well At Home: Fall 2025
October 1, 2025
Living Well at Home
Health news, stories of care, and other information to help you live safely and independently at home
Want to read this newsletter in a different language?
Use the language dropdown menu at the top right of your browser to read this newsletter in Spanish, Portuguese, Vietnamese, Chinese, Russian, and Haitian Creole.
Featured News
Here for you, when you need us
Have questions about benefits or programs? CCA Member Services is here to support you. Our team can answer a wide range of questions to ensure you get the care you need and deserve.
Plus, meet Nicole, a member of our team!
Your MDS/comprehensive assessment is important
This assessment helps us understand you as a whole person—not just your medical needs. This way, we can create a care plan that fits your needs and helps you make the most of your health plan benefits.
Learn what you can expect from your next assessment.
Health programs designed with your needs in mind
To develop your care plan, your CCA care team may ask you questions about your health. This also helps us develop special programs designed to keep you healthy and well.
Learn more about some of these programs.
Get the care you need
We know getting an appointment isn’t always easy. Providers often have full schedules, which is why booking early can make a big difference. Even if the next available appointment is months away, getting it on your calendar is a smart step toward staying on top of your health.
Learn more tips to help you get care sooner.
Get the most from your health plan benefits
We’ve developed this checklist to help you stay healthy and live well. It outlines important preventive care and services you may need. Talk to your provider to help you better manage your health.
Flu season is here: What you need to know
The flu is short for “influenza.” It’s a viral infection that affects your nose, throat, and lungs. Learn more about the symptoms and how to protect yourself this flu season.
Plus, learn who is at greater risk for hospitalization from the flu.
Join Member Voices
You are the expert in what matters most to you!
Our Member Voices program gives you the opportunity to share your experiences about the care you receive from CCA and our providers. It’s also a chance for you to offer ideas on how CCA can improve. Your caregivers, personal care assistants, interpreters, and others are welcome!
Need transportation or disability-related accommodations? We’ve got you covered.
Your voice matters—and your participation is voluntary.
Interested? Email us at [email protected].
Notices for members
Update to your diabetes supplies: Starting January 1, 2026, we’ll switch from Lifescan OneTouch® to Roche Accu-Chek®. Abbott Freestyle® supplies will still be covered. To avoid delays, talk to your provider before the end of the year to update your prescription. If you need to stay on Lifescan, your provider can request an exception from CCA.
Medication safety helps keep you healthy: Our clinical team regularly reviews your medications to ensure they’re right for you. If you take certain medications, you might get a call to review your treatment plan. Experiencing side effects or have concerns? Contact your CCA care team for help.
Every year, MassHealth requires enrollees to renew their coverage. When it’s your time to renew, you’ll receive a blue envelope in the mail. It will include a renewal notice and form, and other important instructions. You’ll need to complete and return the form to confirm you still qualify for MassHealth.
If you don’t fill out the information by your due date, you may lose both your MassHealth and CCA health benefits.
Did you recently get a blue envelope from MassHealth?
We’ve created an online resource with step-by-step renewal guidance.
- CCA One Care members: visit ccama.org/renew-onecare
- CCA Senior Care Options member: visit ccama.org/renew-SCO
You can also call 844-497-2228 (TTY 711) Monday to Friday from 8:30 am to 5 pm to talk to a redetermination specialist.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 866-610-2273 (TTY 711).
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 866-610-2273 (TTY 711).
CCA complies with applicable Federal civil rights laws and does not discriminate on the basis of, or exclude people or treat them differently because of, medical condition, health status, receipt of health services, claims experience, medical history, disability (including mental impairment), marital status, age, sex (including sex stereotypes and gender identity), sexual orientation, national origin, race, color, religion, creed, public assistance, or place of residence.
You can get this document for free in other formats, such as large print, braille, or audio. Call 866-610-2273 (TTY 711), 8 am to 8 pm, 7 days a week. The call is free.
CCA One Care (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and MassHealth to provide benefits of both programs to enrollees. Enrollment depends on contract renewal. H0137_25_182_M
CCA Senior Care Options (HMO D-SNP) is a health plan that contracts with both Medicare and the Commonwealth of Massachusetts Medicaid program to provide benefits of both programs to enrollees. Enrollment depends on contract renewal. H2225_25_196_M
