Two important provider resources for 2025 are available on the CCA website.
The 2025 CCA Senior Care Options & One Care Provider Manual – Massachusetts is now available on our website here.
Additionally, to streamline requests and as an added convenience for our providers, CCA has compiled a single source list of services which require prior authorization for 2025. Services requiring prior authorization by CCA are listed in the CCA SCO and One Care Prior Authorization List effective 1/1/2025. If a requested service or item is not listed, please call CCA at 866-420-9332 for clarification. Please disregard any other prior authorization lists you may have previously utilized.
As always, if you have questions or need additional assistance, please call CCA’s Provider Services team at 866-420-9332, 8:00 am to 5:00 p.m. Monday through Friday.