CCA is monitoring the situation with Steward Health System. We are committed to supporting the needs of CCA’s members and supporting our provider network with the information and resources you need to care for the members we serve.
Steward Bankruptcy Filing
We understand Steward Health Care’s bankruptcy filing raises uncertainty and that your patients may have questions about this. Please know we have directed CCA members to their PCP or to our Member Services team for any questions or information needed.
If you have questions about care sites, access, referrals or more, please contact CCA Provider Services at (866) 420-9332, 8:00 a.m. to 6:00 p.m., Monday through Friday.
We will do our best to provide you with the information you need to help your patients receive the most seamless care possible. We will share the latest provider updates on Steward Health System here. You may also receive updates from us via email. Please continue to utilize the Commonwealth’s Steward Health Care Resources website as the best resource for state-wide information: www.mass.gov/info-details/steward-health-care-resources.
Update as of October 31, 2024: Hospital closures
Steward has announced the permanent closure of Norwood Hospital and four affiliated satellite locations. As of November 5, 2024, the following sites will NOT be open for appointments or procedures:
- Norwood Hospital at Foxboro, located at 70 Walnut Street, Foxborough, MA 02035
- Norwood Hospital Cancer Care Center at Foxboro, located at 70 Walnut Street, 1st Floor, Foxborough, MA 02035
- Guild Imaging Center of Norwood Hospital, located at 825 Washington Street, Suites #170 and #210, Norwood, MA 02062
- Norwood Performance Therapy, located at 1343 Providence Highway, Norwood, MA 02062.
If you need assistance finding a new service site for specialty care for your patients, please call CCA Provider Services at (866) 420-9332, 8:00 a.m. to 5:00 p.m., Monday through Friday.
Update as of July 3, 2024: Out-of-network urgent care coverage
The Executive Office of Health and Human Services (EOHHS) is expanding access to out-of-network urgent care clinics for a 90-day period in Eastern Massachusetts. For dates of service beginning July 3, 2024, through October 1, 2024, CCA will cover services provided by out-of-network urgent care clinics located in the following counties: Essex, Middlesex, Suffolk, Norfolk, Bristol, Plymouth, Barnstable, Dukes, and Nantucket for One Care or Senior Care Options (SCO) members. For additional information, please read the full article.
Update as of July 30, 2024: Two Hospitals Closing
Steward Health Care has announced its intentions to close two of its eight hospitals in Massachusetts: Carney Hospital in Dorchester and Nashoba Valley Medical Center in Ayer, which are slated for a phasedown in services and total closure on August 31, 2024. Currently, all other Steward Hospitals, Medical Centers, and Physician Offices remain open and continue to serve patients. We have directed CCA members who have upcoming appointments at either Carney Hospital or Nashoba Valley Medical Center to contact their primary care physician if they need to reschedule appointments at a different facility. CCA Member Services is also available to help find other facilities in the area.
Update as of August 2, 2024: Bankruptcy Letter Received by Patients
CCA has learned that some Steward patients may have received a letter titled “Notice of Deadlines for Filing Proofs of Claim” from a Houston-based bankruptcy court. Please direct any patients with questions about this letter and any actions needed to contact the Commonwealth’s dedicated Steward Health Care call center at (617) 468-2189, or toll-free at (833) 305-2070. The call center is available Monday through Friday from 8 a.m.– 6 p.m. E.T. (excluding Massachusetts holidays).
As always, thank you for your commitment to the members we mutually serve. We value your partnership.