New trainings and resources available, in addition to 2025 annual provider training
Please read more below about several training opportunities available to you, as well as newly created resources in meeting patients’ language, cultural and religious needs.
CCA’s 2025 Products and Benefit Overview is now available. Providers may email [email protected] to request a presentation. This overview covers CCA’s Senior Care Options and One Care benefits, including our annual wellness visit benefits. We encourage all CCA providers to view this training to help ensure your patients are accessing all the wellness benefits available to them as CCA members.
Additionally, CCA would like to share some training opportunities that our network providers may find useful in meeting the needs of the populations we serve. Through better understanding of some of the significant needs of our members, we may work together to better address the language and disability needs of CCA members across all healthcare service areas.
The Support for Language Services Training is available on the CCA website at
commonwealthcarealliance.org/ma/providers/training-and-programs/. This training is designed to support providers in meeting the needs of patients with limited English proficiency.
In addition, the Massachusetts Health and Disability Program of the Department of Public Health is offering free, online training on disability accessibility for all practices. These trainings are on-demand and may be eligible for CME/CE credits.
- Responsive Practice: Providing Health Care and Screening to Individuals with Disabilities
This training will help providers describe disparities in health experienced by people with disabilities; recognize the barriers people with disabilities face when accessing health care and preventive services; and acquire strategies and approaches to provide disability-competent, responsive care.
Follow this link to register online
- Responsive Practice: Accessible and Adaptive Communication
This training will help providers presume that patients with disabilities are competent to understand, communicate, and participate in their own care; identify and use alternative methods of communication; and set clear and reasonable expectations for future communications to be successful.
Follow this link to register online
Providing an equitable healthcare experience
In support of our commitment to serving those with the most significant needs, CCA aims to approach the populations we mutually serve in the most informed and responsive way possible. To that end, we would like to share some information about the language patterns of CCA service areas, as well as information on providing an equitable care experience for patients across varying cultural and religious backgrounds.
Languages Spoken by CCA Membership