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Commonwealth Care Alliance (CCA) offers training and programs to help providers learn more about drug management, reporting compliance concerns, and more.

Female care partner with laptop and male member with blue baseball cap sitting at his home kitchen table

CCA One Care Training for Providers

As a network provider for CCA One Care, you and your staff are required to complete a healthcare training series that is designed to help you better meet the needs of future enrollees.

Senior female receiving home care from CCA care partner

Senior Care Options (SCO) Model of Care Training

The Centers for Medicare & Medicaid Services (CMS) requires all providers to complete an annual Commonwealth Care Alliance (CCA) Senior Care Options Model of Care (MOC) training if you are either contracted to see CCA SCO members or an out-of-network licensed independent practitioner (LIP) who routinely treats and/or provides services to CCA SCO members.

Female care provider with mask wearing CCA vest knocking on a member's front door

Compliance and Fraud, Waste, and Abuse Program

The CCA Compliance and Fraud, Waste, and Abuse Program acts as a resource of compliance policies and procedures for CCA-contracted providers and members.

Closeup of two women seated facing each other in counseling session

Drug Management Programs

Our drug management programs focus on personalized care coordination that supports members and combats the opioid crisis. Support services include recovery coaching, counseling and therapy sessions, residential rehabilitation services, and crisis stabilization.

Female paramedic focused on senior patient in patient's living room

instED® Mobile Integrated Health

The instED Mobile Integrated Health solution leverages highly trained paramedics to deliver urgent medical care services to CCA members in the comfort of their own home. Proven to improve health outcomes and member satisfaction, instED provides high-quality and compassionate care that reduces avoidable emergency department visits and fills the gap between primary care and emergency care for even the most complex care patients.

Cultural Competency Training

Cultural Competency

To support its efforts to assist practitioners in delivering high-quality health care that meets the social, cultural, and linguistic needs of our members, CCA has developed cultural competency training courses specifically for practitioners and office staff participating in our network. CCA’s cultural competence training program was created with our specific members in mind and aims to improve member access to primary and specialty care while, providing high-quality and culturally competent medical and behavioral health care across various health care settings. As part of our commitment to deliver culturally competent care and services, CCA aims to reduce health disparities while improving health outcomes.

CCA conducts practitioner training during provider orientation. We also offer online, web-based refresher training annually, supportive training, and online with annual reinforcement training offered through Provider Services.