CCA Primary Care clinics are designed to be welcoming and empowering environments for people with significant needs, including those with physical disabilities or chronic and age-related conditions. Services are available in many languages, and we have translation services available as needed.
Patients of CCA Primary Care get access to a wide variety of highly integrated services, including:
CCA Primary Care has developed a unique approach to care that is specialized for CCA plan members, including those who may have disabilities, chronic or age-related conditions, or behavioral health or social support needs.
As a CCA Primary Care patient, you are at the center of a team that actively coordinates the services and care you need to live safely and independently at home. Our care is patient directed, which means you and your family or support network are involved in developing a care plan that meets your specific needs and preferences. Your team may include, as needed:
- Primary care physician
- Nurse practitioner or physician assistant
- Social worker
- Behavioral health specialist
- Physical or occupational therapist
- Long-term services and supports coordinator
- Medical equipment coordination team
Stress, anxiety, mood disorders, substance use, and other serious behavioral health conditions can intensify the health issues that our members often face. In fact, these emotional and behavioral health issues can be disabling conditions on their own. To ensure that our members receive the holistic care they need, CCA Primary Care has fully integrated behavioral health services into our practice.
Our behavioral health team:
- Provides assessment and diagnosis of patients’ behavioral health needs
- Acts as a bridge to connect patients to therapists and ensure that treatment is integrated with other health services
- Carefully matches each patient with a therapist to ensure a good fit
- Can accommodate those with physical disabilities through home visits
Our unique approach emphasizes communication between behavioral health specialists and the primary care team. In the event of a serious episode requiring inpatient care, our teams continue to follow patients, consulting on the discharge plan and easing patients through the transition to home and recovery.
Our own team of licensed social workers partners closely with CCA Primary Care clinicians to help with housing, family issues, and access to community services.
CCA Primary Care recognizes that stable and supportive living arrangements and productive ways of dealing with stress are central to maintaining good health. As a patient, you’ll work with our social work team to set goals for the future, resolve personal and family problems, and secure services to support a productive and independent life.
When needed, the team assists with locating affordable and accessible housing options. Social work support team members can help with finding additional information and applications for MassHealth, Social Security benefits, SNAP benefits, and other programs. They can also make referrals for vocational and educational support.
In the event you need hospitalization or acute care, your CCA Primary Care team will communicate with the facility’s staff and help with your transitions to home or rehabilitation centers. The team:
- Discusses decisions with you, communicating with emergency room and hospital personnel to simplify admission and help make sure your needs are understood
- Helps you with transitions between facilities and home so that they reflect your preferences
- Helps ensure that plans for follow-up appointments and medical and pharmaceutical regimens are clear
- Checks in with you and your family or caregivers after discharge so you remain safe and settled in the recovery or care setting of your choice
CCA Primary Care has over 20 years of experience in managing durable medical equipment (DME) for people with physical disabilities. We understand the importance of wheelchairs and other assistive technology and medical equipment for the health and independence of members with disabilities. Our DME coordination team works closely with our rehab specialists and DME vendors so that patients can use and maintain their equipment, and to assist them in accessing repair services.
Our medical equipment expertise includes:
- Wheelchairs, including power chairs with sophisticated options for assistive technology
- Pressure-alleviating mattresses
- Shower chairs
- Respiratory equipment
- Adaptive equipment and electronic aids to daily living
All of our physical and occupational therapists are ATP-certified and have extensive experience in seating and equipment evaluation. Our rehab therapists will take the time to complete an accurate assessment of each patient’s needs and work to ensure that planned equipment will fit your space before referring to a vendor.
CCA Primary Care clinicians are trained in end-of-life care and skilled at supporting patients, families, and caregivers through symptom management and access to community resources. Our goal is to help you stay in the community—and in the care of people you know and trust—through the end of life, should that be your choice. We have a close partnership with the CCA palliative care team, and we also partner with traditional hospice agencies for additional services when necessary.
The CCA palliative care program is based on the following core principles:
- End-of-life care should be a normal part of our long-term primary care model, without interruption
- Conversations about goals of advanced care should be promoted within the primary care relationship, and should focus on discussion, not decision
- Because we believe in respecting patients’ wishes, patients should have the right to refuse undesired care
- Home-based services should provide increased support for family caregivers and allow a death at home in keeping with a patient’s wishes
- Community partners should be included in palliative care when appropriate and beneficial