You should get your CCA member ID card in the mail about 5-7 days after your welcome letter. Use your member ID card when you visit the doctor, get prescriptions, or in case of an emergency.
If you haven’t received your card within 7 days of getting your welcome letter, please call Member Services at 866-610-2273 (TTY 711) 8 am to 8 pm, 7 days a week.
Our online member portal has a variety of helpful tools for accessing, managing, and understanding your benefits anywhere, anytime. Once you’ve registered, you can use the CCA Member Portal to:
An onboarding specialist will call to explain your new benefits and schedule your comprehensive assessment with a registered nurse. During this visit, the nurse will review your overall health and look for ways to support your daily needs. This is the first step toward matching you with a care coordinator and creating your custom care plan.
Your care coordinator will be your main contact at CCA. They’ll help you get the care you need, including scheduling appointments, talking with your providers, and answering your questions along the way.
Review your benefits in detail on the plan benefits page. Key benefits include:
You can also access and download plan documents, like the member handbook, summary of benefits, formulary (the list of covered drugs), and provider directory online.
Visit the Contact Us page to learn how to reach us when you need help or have questions.
With your CCA plan, you have options to get the care you need, when you need it. Learn more about your care choices and when to use them.
Use our Find a provider tool to search for a doctor, hospital, dentist, pharmacy, or other healthcare provider in your plan.
Learn more about your plan by reviewing answers to frequently asked questions.
Learn more about your rights and responsibilities as a CCA member.
