If you’re struggling to decide where to go, call your 24/7 Nurse Line to talk about your symptoms with a licensed nurse or behavioral health clinician, day or night.
Talk to your CCA care coordinator for advice on your individual care plan.
They’ll work with your care team to help you:
Get answers to your medication questions
Manage existing health conditions
Find additional support and resources
Coordinate appointments with your doctors
To get in touch with your care coordinator, call Member Services at 866-610-2273 (TTY 711) 8 am to 8 pm, 7 days a week.
Your primary care provider (PCP) will know the most about you and your health history. Your PCP can also help you find specialists and treatments tailored to your individual needs. Call your PCP’s office for things like:
Need a PCP? You can find one in the CCA Provider Directory or call Member Services at 866-210-2273 (TTY 711).
Visit your nearest urgent care or express facility for urgent, but not life-threatening symptoms, like:
Urgent and express care facilities are usually open morning, evening, and weekends. Use our search tool to find an urgent care center near you.
InstED is a mobile urgent care service that can come straight to your home. If you’re experiencing symptoms that require urgent care, you can contact instED at 833-946-7833 (TTY 711) from 8 am to 10 pm, talk to a nurse, and they’ll dispatch a paramedic directly to your home.
Whether you’ve heard it called “telehealth,” “virtual care,” or “telemedicine,” it all means the same thing—convenient online access to a healthcare provider through your computer, phone, or mobile device.
At CCA, we give you access to Teladoc Health, a telehealth platform with providers available 24/7. Through this benefit, you can get $0 virtual care for non-emergency conditions like urinary tract infections, colds, and sore throats.
Sign in or create your Teladoc account to see a doctor any time, any place.
You can also ask your current healthcare providers if they offer any virtual care options.
If you’re in severe pain or experiencing life-threatening symptoms like the examples below, don’t wait—go to the emergency room or call 911 immediately:
Emergency rooms (ERs) are open anytime, 24/7.
If you’re experiencing suicidal thoughts, severe depression, or anxiety, the MassHealth Behavioral Health Help Line can help. Call or text at 833-773-2445 or chat online*. The help line is available 24/7, every day.
You can also call your 24/7 Nurse Line at 866-610-2273 (TTY 711) to connect with a CCA behavioral health clinician.
Call 866-610-2273 (TTY 711), 8 am to 8 pm, 7 days a week.
*When you click this link, you will leave the Commonwealth Care Alliance website.
CCA One Care (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and MassHealth to provide benefits of both programs to enrollees. Enrollment depends on contract renewal. For information on CCA One Care and other options for your healthcare, call the MassHealth Customer Service Center at 800-841-2900, Monday through Friday, 8 am – 5 pm, (TTY 800-497-4648), or visit https://www.mass.gov/one-care.
