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Welcome to the May edition of CCA Provider News!

In this edition: Meet CCA’s new SVP of Provider Contracting and Performance Erik Helms, learn more about required Model of Care training, find information on Medical Necessity Guideline changes, and more.

You can find key resources to support CCA members in our updated Provider Manual, Section 1, “Key Contact Information.” This includes an up-to-date online contact list

View the Massachusetts Provider Manual

View the Rhode Island Provider Manual

Help patients find your practice: Update Your information!

Keeping your information up to date in our Provider Directory helps your practice by making it easier for our members to find accurate information about your practice locations. Updating your information in our health plan provider directories also helps our members:

  • More easily access your services
  • Receive important information about your practice

Your assistance is greatly appreciated!

If you wish to provide your updated information to CCA, please email us at [email protected] and attach a Provider Information Change form, which can be found here.

If you are a registered user in the CCA Provider Portal, you can send HCAS enrollment forms, demographic update requests, and a medical roster with your individual provider information. The medical roster template and HCAS forms are available on the portal for your convenience.

How to register for the CCA Provider Portal:

Please visit the CCA Provider Portal and follow the steps outlined in the Registration Guide.

Get more information about the provider e-newsletter.