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Notice: Please be advised that a small number of online services including the provider directory will be unavailable on Saturday, August 23rd while we perform routine maintenance. If you need assistance during this time, call Member Services at 866-610-2273.
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How to reach us

We are here when you need us. Please find contact information for our teams below.

For Members

Member Services:

866-610-2273 (TTY 711)
We are available, 8 am – 8 pm, 7 days a week.

24-Hour Nurse and Clinician Line:

866-610-2273 (TTY 711)
We are available 24 hours a day, 7 days a week.

Medical Record Requests:

If you would like to obtain a copy of your medical records, please provide your request in writing to the address below: 

Commonwealth Care Alliance
Health Information Management Department
3550 Main Street, Suite 101
Springfield, MA 01107
Fax: 413-733-1924

For Enrollment in Commonwealth Care Alliance Plans

Give us a call at the number below:
888-537-5816 (TTY 711)
October 1 to March 31, 8 am – 8 pm, 7 days a week. 

CCA Primary Care Clinics

Phone: 617-433-9601 (TTY 711)
Fax: 617-445-6538
Office Hours: 8:30 am – 5:00 pm, Monday through Friday
Address: 30 Northampton Street, Boston, MA 02118

Phone: 978-620-0790 (TTY 711)
Fax: 978-975-3300
Please note: In the Lawrence area, patients are seen in their homes and community rather than in a clinic setting.

Phone: 413-858-7400 (TTY 711)
Fax: 413-746-0380
Office Hours: 8:30 am – 5:00 pm, Monday through Friday
Address: 3550 Main Street, Suite 101, Springfield, MA 01107

Phone: 508-250-0770 (TTY 711)
Fax: 617-457-3135
Please note: In the Worcester area, patients are seen in their homes and community rather than in a clinic setting.

For Brokers

For all broker-related inquiries, please email [email protected] or call Broker Concierge Services at 888-858-8320.

Broker Concierge Services Hours of Operation:

For Provider Partners

For Claims Information

Including claim status, claim receipt, payments, corrected claims, and refunds & escalations, please call 866-420-9332.

Senior Care Options and One Care Plans:

For Dates of Service:
Through March 31, 2023		For Dates of Service:
April 1, 2023 – Onward
Claims Department Address

Commonwealth Care Alliance
P.O. Box 548
Greenland, NH 03840-0548		Claims Department Address 

Commonwealth Care Alliance
Claims
P.O. Box 3085
Scranton, PA 18505

Provider Services

You can reach Provider Services at 866-420-9332
8 am – 5 pm Monday, Tuesday, Wednesday, and Friday
8:30 am – 5 pm Thursday

Provider Relations

For training, orientation, or general questions, please email: [email protected]

For Fraud, Waste, and Abuse Concerns

To report anonymously, use our compliance hotline at 866-457-4953 or fill out the Compliance Incident Report.1

For Media Inquiries

Email [email protected]

CCA Offices

1 When you click this link, you will leave the CCA Massachusetts website.

30 Winter Street
Boston, MA 02108

Lafayette City Center
2 Avenue de Lafayette
Boston, MA 02110

Charlestown
Schrafft’s Center
529 Main Street, Suite 222
Charlestown, MA 02129

Metro/West Worcester
100 North Parkway
Worcester, MA 01605

Springfield
101 Wason Avenue, 3rd Floor
Springfield, MA 01107