Your rights as a member
As a CCA member, you have the right to privacy, to be treated with fairness and respect, and to file a complaint.
Learn More About Your Rights and Responsibilities
As a Commonwealth Care Alliance (CCA) member, you have certain rights concerning your healthcare. You also have certain responsibilities to the healthcare providers who are taking care of you. For more information, read the Rights and Responsibilities document (below) or call Member Services at 866-610-2273 (TTY 711).
Your Rights as a Member – CCA One Care (Medicare-Medicaid Plan)
Release of Information Instructions
Release of Information (ROI) Form
Authorize Oral Disclosure Instructions
Authorization for Oral Disclosure Form
You can also file a grievance if your rights are not respected. To learn how, visit the Appeals and Grievances page.
Disenrolling from CCA Plans
Ending your membership may be voluntary or involuntary. You can end your membership at any time.
To learn more, refer to the following pages in the Member Handbook (below).
- One Care (pages 227-236)
You can also call Member Services at 866-610-2273 (TTY 711).