If you’re struggling to decide where to go, call your 24/7 Nurse Line to talk about your symptoms with a licensed nurse or behavioral health clinician, day or night.
Call your Care Team for advice related to your individual care plan.
Get help:
For help getting in touch with your CCA Care Team, you can call Member Services at 866-610-2273 (TTY 711) 8 am to 8 pm, 7 days a week.
Your primary care provider (PCP) will know the most about you and your health history. Your PCP can also help you find specialists and treatments tailored to your individual needs. Call your PCP’s office for things like:
Need a PCP? You can find one in the CCA Provider Directory or call Member Services at 866-610-2273 (TTY 711).
Visit your nearest urgent care or express facility for urgent, but not life-threatening symptoms, like:
Urgent and express care facilities are usually open morning, evening, and weekends. Use our search tool to find an urgent care center near you.
instED is a mobile urgent care service that can come straight to your home. If you’re experiencing symptoms that require urgent care, you can contact instED at 833-946-7833 (TTY 711) from 8 am to 10 pm, talk to a nurse, and they’ll dispatch a paramedic directly to your home.
If you’re in severe pain or experiencing life-threatening symptoms like the examples below, don’t wait—go to the emergency room or call 911 immediately:
Emergency rooms (ERs) are open anytime, 24/7.
If you’re experiencing suicidal thoughts, severe depression, or anxiety, the MassHealth Behavioral Health Help Line can help. Call or text at 833-773-2445 or chat online1. The help line is available 24/7, every day.
You can also call your 24/7 Nurse Line at 866-610-2273 (TTY 711) to connect with a CCA behavioral health clinician.
Call 866-610-2273 (TTY 711), 8 am to 8 pm, 7 days a week.
1 When you click this link, you will leave the Commonwealth Care Alliance website.
