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Helping your patients live safely and independently at home drives everything that we do. That’s why we developed the instED® mobile integrated health solution, which leverages highly trained paramedics to deliver urgent medical care services to CCA members in the comfort of their own home.

Proven to improve health outcomes and member satisfaction, instED provides high-quality and compassionate care that reduces avoidable emergency department visits and fills the gap between primary care and emergency care—even for patients with the most complex care needs. With instED, you’ll have peace of mind knowing your patients are cared for by highly trained paramedics, and that you’ll be kept informed of the care they receive.

It’s easy to request a visit from instED for urgent medical care. And don’t forget: for CCA members, this service is covered.

The instED program can help your patients with a variety of symptoms, including:

Acute Illness

  • Urinary tract infections
  • Abdominal pain
  • Shortness of breath
  • Cough
  • Weakness/lethargy
  • Dehydration
  • Nausea/vomiting
  • Altered mental status
  • Flu-like illness
  • COVID-related symptoms
  • Edema
  • Fever/chills
  • Cellulitis
  • Anxiety/depression


Chronic Conditions

  • Congestive heart failure
  • Asthma
  • COPD
  • Migraine headaches
  • Diabetes
  • Hypertension
  • Hypotension
  • Electrolyte imbalance
  • Behavioral health



  • Sprains and strains
  • Back pain
  • Basic wound care
  • Fall assessment
  • Burns

Based on a CCA provider survey, conducted in December of 2020:

97.37% of CCA providers who have used instED feel that it provides a valuable service to their patients.

In 2020, CCA instED paramedics completed 4,500 in-home visits in response to the urgent care needs of over 2,221 patients.

Our efforts improved health outcomes, increased patient and provider satisfaction, and reduced healthcare costs.

of visits avoided an emergency department or inpatient admission within 3 days
estimated cost savings to CCA in 2020
out of 10
patient satisfaction scores based on how likely they were to recommend instED to family or friends

It’s easy to request a visit from instED!

Go to or call 1-833-9-INSTED (1-833-946-7833)

For additional information, please contact us at [email protected]

instED® is part of the Commonwealth Care Alliance® network, but it’s not available in all areas. Other in-home urgent care providers are available in the CCA network. For any life-threatening conditions or medical issues that need immediate attention, call 911. 

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