One Care training for providers
Commonwealth Care Alliance® (CCA) One Care (HMO D-SNP) is a joint federal and state program serving dual-eligible individuals in Massachusetts, ages 21-64.
As a CCA One Care network provider, you and your staff are required to complete a one-time, online training to support the delivery of high-quality, person-centered care to One Care members and future enrollees.
Please note: Once you have signed a contract with any One Care plan, all providers and staff involved in the care of One Care members must complete the required training.
Training Requirements
CCA’s One Care training program consists of two parts.
Part 1: UMass Medical School Trainings
The University of Massachusetts (UMass) Medical School developed this training in collaboration with One Care plans and key stakeholders to provide foundational information on the One Care program, including person-centered and coordinated care.
While all courses are valuable, the courses listed below are required.
Once you complete the required training, you must submit the attestation linked below to document your completion and ensure compliance.
Step 1: Complete Required Modules:
One Care Population Category
- Principles of Cross-Cultural Competence
- Putting Self-Direction and Independent Living Principles into Practice
- Disability Etiquette in One Care
- Americans with Disabilities Act (ADA) Compliance
Care Coordination Category
User Tips:
- When you click the above link, you will leave the Commonwealth Care Alliance website.
- Enroll with your work email address and select CCA as one of your related health plans.
- You only need to complete training on each specific topic once.
- To get credit from UMass for training completion, you must attest using the MassHealth link provided at the end of the webinar.
- UMass will provide a Certificate of Completion for your records.
Step 2: Submit CCA’s MassHealth Training Attestation
CCA also requires you to complete the One Care Provider Training Series attestation. Once you have completed the required training modules, please click the button below to submit the attestation form.
Part 2: Complete CCA-Specific Trainings
This is a subset of health care trainings developed by CCA. These courses provide foundational knowledge focused on Cultural Competency, Wellness Principles, and the CCA Model of Care. These required courses are available on CCA’s website and linked below.
Step 1: Complete CCA-Specific Trainings
One-time Completion:
Annual Completion:
Step 2: Submit CCA-Specific Training Attestation
You will receive a Certificate of Completion for your records.
Helpful Links:
1When you click this link, you will leave the Commonwealth Care Alliance website.
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