Every Commonwealth Care Alliance, Inc. (CCA) member has a team of people who know them and want to help them stay healthy. This team is called a member’s care team. The care team can include professionals such as doctors, nurses, clinicians, care coordinators, and other health workers. It can also include personal relationships such as family, friends, and people who give support at home.
To help each person of the care team do their best to help the member, we offer free trainings and resources.
These trainings are required for our professional care team members, but we make them available to you as a family member, friend, or informal support. They may help you understand the best ways to help and people’s roles on the care team. You are welcome to use them if you want. To take a training, sign up on the website using the “create new account” button.
This first module will bring together care coordinators across plans to discuss strengths, challenges, and strategies including how to prepare for interactions with Enrollees; as well as using best practices such as: open-ended questions, utilizing plain language, adopting terms Enrollees use, and the repeat back technique.
This online module offers information and practical strategies to assist plans and providers in providing culturally competent care and services to enrollees. Cultural competence includes skills and practices related to race, ethnicity, sexual orientation, religion, and disability.
This online module on ADA Compliance will offer an overview of the ADA. Speakers will provide specific information on ADA requirements and examples of ways to meet these requirements to better serve enrollees.
This module covers disability etiquette, the LEARN Model, and provides helpful resources when supporting and advocating for a member.
To encourage you to incorporate independent living principles such as self-direction, person-centered planning, dignity of risk, and self-determination in care planning.
Wellness principles help the care team work better because they focus on the whole person – not just their medical needs.
* When you click this link, you will leave the CCA website and be taken to the training module.
