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Updates on Steward Health Care

We understand Steward Health Care’s bankruptcy filing raises uncertainty. CCA is committed to doing all we can to minimize disruption to the services our members need. We’ve created this page to help you stay up to date with the latest Steward updates and important next steps.

We understand that you may have questions. 

We will do our best to provide you with the information you need to make healthcare decisions that work for you. For the latest updates on Steward, please bookmark this page: www.commonwealthcare.org/ma/steward-health-system/. You may also receive updates from us via mail or phone. 

For questions, please call: 
CCA Member Services at (866) 610-2273 (TTY 711) 
8 a.m. to 8 p.m., 7 days a week. 

For more information or updates on Steward Health Care facilities in Massachusetts, you may also visit the Commonwealth’s Steward Health Care Resources: website at https://www.mass.gov/info-details/steward-health-care-resources#for-patients. 

As always, thank you for allowing us to partner with you on your journey to better health. 

Recent Updates 

New Hospital Closures as of 10/31/2024: Steward announced it will close Norwood Hospital and four other Norwood locations. As of November 5, 2024, the following sites will NOT be open for appointments or procedures:

If you need help finding a new care location, CCA Member Services may be able to help. Call us at (866) 610-2273 (TTY 711), 8 a.m. to 8 p.m., 7 days a week. 

Recent Hospital Closures. Steward announced that it plans to close Carney Hospital in Dorchester and Nashoba Valley Medical Center in Ayer. Both sites have started to reduce their services and will close on August 31, 2024.   

If you have upcoming appointments and services at these facilities, contact your primary care physician (PCP). If necessary, your PCP may be able to help you make a change to a different facility. CCA Member Services may also be able to help. Call us at (866) 610-2273 (TTY 711), 8 a.m. to 8 p.m., 7 days a week.  

For questions and support, you can also contact the Commonwealth’s dedicated Steward Health Care call center at (833) 305-2070. The call center is available Monday through Friday, 8 a.m. to 6 p.m. E.T. (excluding Massachusetts holidays).  

Please note that Steward Medical Group and Steward Healthcare Network remain open and continue to serve patients.  

Did you receive a Steward bankruptcy letter? CCA has learned that some Steward patients received a “Notice of Deadlines for Filing Proofs of Claim” letter from a bankruptcy court. For questions, contact the Commonwealth’s dedicated Steward Health Care call center at (617) 468-2189, or toll-free (833) 305-2070. The call center is available Monday through Friday, 8 a.m. to 6 p.m. E.T. (excluding Massachusetts holidays).   

Update to Urgent Care Coverage. Effective July 3, 2024, until October 1, 2024, MassHealth is increasing access to urgent care in some parts of the state. During that time, Senior Care Options and One Care members will be able to access out-of-network urgent care clinics at no extra cost. This update is for clinics in the following counties: 

If you receive a bill from an out-of-network urgent care clinic, or for other questions, call CCA Member Services. We can help.